Customer services careers
About our customer services team
Our Customer Services team listens to and supports our customers and advisers. They deal with any questions, queries or complaints customers may have about their application or policy.
At Zurich, we mean it when say that we put our customers at the heart of everything we do. So being part of our customer services team is not about getting through calls quickly – it’s about understanding the customer's needs and delivering the best possible outcome.
Why join our customer services team?
We've recently insourced a large part of our customer service operation and are already seeing big growth in this area. This gives you a fantastic opportunity to join the team and help shape the future direction of our business.
We can offer a range of roles, such as customer service representatives, technical advisers, complaint handlers, senior complaint specialists and team leaders.
I joined Zurich when I was 17, and our culture that focuses on our people and our customers is what keeps me here today. They truly are at the heart of it all, and that’s given me so many opportunities develop and grow every single day. I couldn’t be prouder of what we do and who we are.
Head of Customer Care
Zurich has helped me grow my confidence since I returned to work after having my children.
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