Complaints
How to make a complaint
Although we strive to provide all our customers with a high standard of service, we recognise that there may be occasions when you may feel this has not been the case. If you need to make a complaint about Zurich's products or services, please select the relevant area from the options below. (Please note: Sterling Bond customers should follow the Life insurance, Pensions & Investments link below.)
General insurance complaints
For Car, Home, Travel, Zurich Private Clients or Business insurance customers wishing to make a complaint. Complaint contact details and procedures are also available on relevant policy documentation.
Life insurance, pensions and investments complaints
Details and procedures for making a complaint relating to our Life insurance or Pensions & Investments products.
Zurich Corporate Risk complaints
We’re committed to delivering excellent service, but if something hasn’t met your expectations, please let us know. We value your feedback and are here to help resolve any issues.