Complaints
How to make a complaint
Although we strive to provide all our customers with a high standard of service, we recognise that there may be occasions when you may feel this has not been the case. If you need to make a complaint about Zurich's products or services, please select the relevant area from the options below. (Please note: Sterling Bond customers should follow the Life insurance, Pensions & Investments link below.)
General insurance complaints
For Car, Home, Travel, Zurich Private Clients or Business insurance customers wishing to make a complaint. Complaint contact details and procedures are also available on relevant policy documentation.
Life insurance, pensions and investments complaints
Details and procedures for making a complaint relating to our Life insurance or Pensions & Investments products.