What type of claim would you like to make?

Although we'd all love to be able to avoid them, we all know that accidents happen. So, whether you're a Public sector customer or you've got a Personal insurance policy with us, you'll find all the information you need to make a claim.

Have you been affected by Storm Ciara or Storm Dennis? We’re here to help

Whilst many parts of the UK are still recovering from the impact of Storm Ciara, Storm Dennis has caused further disruption over the weekend, with widespread strong winds and rain.

As a result, we are experiencing a high volume of calls through to our claims centre. If you are safe and your property is secure you may find it quicker and easier to report your claim online through our 24/7 property claims notification portal. It will only take about five minutes to complete and requires a few incident details, along with some personal information.

However, if the matter is urgent please contact us by phone and our claims team will get to you as soon as possible.

We appreciate your patience during this time, to find out more about reporting a property claim, view our Storm claim guide and Flood claim guide.

Follow the links below to access our claims portals and contact details.


Personal insurance claims

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Business insurance claims

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Public sector claims


Charity insurance claims