Catlin’s story
From graduate rotations to improving customer experience, Caitlin’s journey shows that a career in Claims offers much more than handling claims.
Profile
- Degree and university: BA (Hons) Business Management, Glasgow Caledonian University
- Route into Zurich: Business management graduate scheme
- Joined Zurich: 2020
- Current role: Claims Customer Experience (CX) Manager
Getting to know Catlin
What do you do in your role?
I focus on improving the experience customers, brokers and colleagues have when they interact with Zurich Claims, including processes, communications and services.
How did you get into insurance?
I joined Zurich through the business management graduate scheme, completing rotations across underwriting, marketing, the people team and claims.
How has your degree helped?
Business Management and an industrial placement in marketing developed communication, project management and customer insight skills I use today.
What surprised you most about claims?
Claims is not only about handling individual claims. There are opportunities in customer experience, strategy, digital and continuous improvement.
What do you enjoy most?
I enjoy the variety, the chance to make a positive difference and Zurich's focus on development through qualifications, apprenticeships and leadership programmes.
What advice would you give students?
Be open-minded and curious. Get involved in projects, learn from colleagues across teams and build connections.
Claims early career stories
From entry-level roles to our graduate schemes, there are many ways to begin a rewarding career in Claims. Explore real stories from our people and imagine your own next step.