Manage my pension

Manage your Zurich pension plan using our on-line portal. If your plan number:

  • starts with 87, 88 or P you can register now with just your National Insurance and Zurich plan number(s)
  • includes AK or CK, call us on 0370 241 6950 so we can send you a registration link

Sign in or register for our on-line portal

You can view your pension plan and request a number of changes using our on-line portal.

Sign in or register

Use the FundTracker tool to view the latest unit prices

Have your statement ready; you can search by fund name or SEDOL number.

If you’ve switched funds since your last statement, the unit price at the statement date won’t match the new fund. Fund prices update daily or weekly, showing the most recent available.

FundTracker

To get the best out of your pension plan, it is important that you regularly review it. This includes doing the following:

  • Ensure you have given us your up to date contact details including your address, phone number and email. This will enable us to keep in touch with you.
  • Let us know what age you intend to take retirement benefits from your plan (you can change this at any time). We will get in touch with you as you approach your chosen age with the options available to you.
  • Review your current fund choice and let us know if you want to change it. We will write to you regularly with information on your fund choices.

Further information can be found in the tabbed section below.

If your plan number starts with '87' or '88', you can find information relevant to your plan, including details of the investment options available, links to useful information about retirement choices and relevant contact details should you need to get in touch see workplace pension scheme information page.

Scamproof your pension

Investment scams are real. Fraudsters are convincing; they promise big returns but there is a risk you could lose all of your money.

Read more about how you can protect your savings on the pensions scams page.

Personal details

Plan details

For fund information

Changed your name or address?

For plan numbers that include the letters AK or CK, CKA, CA2, DK, DKA, DL, VA, VB, PB/F01, PB/P01 call:

Our lines are open 8.30am to 5.30pm Monday to Friday, excluding bank holidays.

For all other plan numbers call:

Our lines are open 8.30am to 5.30pm Monday to Friday, excluding bank holidays.

We may record or monitor calls for training and quality purposes.

Change your bank details  

Use the relevant form below to let us know (postal address on the form).

Make sure you allow at least 13 working days for the changes to be made. If you think this will cause an underpayment of your plan please contact us.

Set up power of attorney

Whether you need someone to access your information, act on your behalf, or if you need to access information for someone else, we’re here to help.

If you need someone to access information on your behalf

A letter of authority allows someone you trust to access your financial information. Once we receive a completed letter of authority from you, we can share information with them.

A letter of authority does not allow that person to act on your behalf or make any decisions.

If you need someone to act on your behalf

If you need someone to act on your behalf, we will need to receive a lasting power of attorney. You can find out more about this, including costs, in our guide.

If you need to access information on behalf of someone else

If you need to access information on behalf of someone who is unable to complete the above letter of authority, because they ‘lack mental capacity’, you can apply to become someone’s deputy.

You can read a wealth of information to help guide you through the process on:

Zurich is not responsible for the content of external websites.

Your pension statement

Each year you will receive a pension statement to tell you how your pension plan is doing. For more information about your statement follow the link below.

When do you intend to take your retirement benefits?

It's important we have your correct retirement age so we can contact you with the right information at the right time.

The retirement age we currently hold for you can be found on your latest statement. If this is no longer correct, please get in touch to tell us. Retirement benefits can normally be taken from age 55 apart from certain circumstances such as serious ill health. If this is the case, please get in touch.

To change your retirement age, call us on:

For plan numbers that include the letters AK or CK, CKA, CA2, DK, DKA, DL, VA, VB, PB/F01, PB/P01 call:

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

For all other plan numbers call:

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

We may record or monitor calls for training and quality purposes.

(have your plan documents to hand)

or write to us at:

Zurich Assurance Ltd
Unity Place
1 Carfax Close
Swindon
SN1 1AP

Setting up a beneficiary

Your beneficiary is a person you can nominate to receive the proceeds from your pension plan in case you die before you retire.

To add or change your beneficiaries, call us on:

For plan numbers that include the letters AK or CK, CKA, CA2, DK, DKA, DL, VA, VB, PB/F01, PB/P01 call:

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

For all other plan numbers call:

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

We may record or monitor calls for training and quality purposes.

(have your plan documents to hand)

or write to us at:

Zurich Assistance Ltd
Unity Place
1 Carfax Close
Swindon
SN1 1AP

Want to change your payments?

When you start your plan, you choose how much you want to pay in.

  • But we know that things can change – and you may want to change your payments, make a one-off payment or even stop your payments altogether
  • There may be restrictions on the amount you can pay into your plan
  • Stopping or reducing payments may have a significant effect on the amount you get back when you cash in your plan
  • Making a one-off payment to your investment plan may be subject to a tax charge. We strongly recommend you speak to a financial adviser before making additional payments
  • We only offer direct debit collection dates of the 1st or 14th of the month

Call us

For plan numbers that include the letters AK or CK, CKA, CA2, DK, DKA, DL, VA, VB, PB/F01, PB/P01 call:

  • 0370 850 7943 (if you want to stop or decrease your payments and it’s your first enquiry)

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

For all other plan numbers call:

Our lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays.

We may record or monitor calls for training and quality purposes.

A pension transfer is the process of moving the money and assets from one pension into another.

Here are some potential advantages of switching your old pension to us:

  • You could pay lower charges.
  • You’ll have everything in one place – one website, one statement and one plan to keep an eye on.
  • Combining your pension pots could make it easier for you to choose the retirement option when the time comes.

However, bringing your retirement savings together into one Zurich plan may not be right for everyone. There’s no guarantee you’ll get a better income or pay lower charges by transferring, and you could lose valuable benefits or guarantees you have with your old pension.

We strongly recommend that you speak to a financial adviser before transferring your pension.

Alternatively, if you would like to discuss the options available to you, please contact our customer options team on the number below.

Things to consider before you transfer your pension:

  • Your retirement objectives
  • Your attitude to investment risk
  • Features of your existing plan compared to your new plan
  • Charges you will incur
  • Is it possible to change your current plan
  • The amount of time left to run until your retirement date
  • Changes to your personal circumstances.

Call us

Phone our UK-based team Monday to Friday 8:30am to 5:30pm, excluding bank holidays.

Monday to Friday 8:30am to 5:30pm, excluding bank holidays

We may record or monitor calls for training and quality purposes.

Your plan value

Your latest statement will include a plan value.

You can get up to date prices for the funds you are invested in on our FundTracker. You will need to have your latest statement to hand. If you've changed your fund choices since the date of your last statement, you can still select the new fund. Fund prices are updated daily or weekly and the latest price shown will be the most recent price for that fund.

Once in the FundTracker you can search by fund name or SEDOL number (this should be on your statement).

FundTracker

What are funds and why are they important?

Funds allow you to choose how and where your money is invested. Some funds invest in shares, others in property or other types of assets.

The amount you get from your Zurich pension will depend upon the performance of the funds your pension is invested in. It is important that you choose funds that are right for your circumstances, investment objectives and attitude to risk. Over time these may change, so it is important to regularly review your fund choices. We do not charge you for changing your fund choices.

For a detailed look at all the funds available through us, and some additional information and tools that you may find useful, please scroll down to the Fund factsheets sections below.

If you don't feel comfortable choosing funds that are right for you then you should consider contacting your adviser. If you don't have one, visit MoneyHelper to understand the different kinds of advice available and how to find an adviser local to you. You'll usually have to pay for any advice you receive.

Climate-related investment information

Climate change is becoming more and more important to all of us. We've prepared two reports to help you understand how we manage climate-related risks in relation to customer investments.

Property Fund changes

We’ve updated the investment objectives of the Zurich-managed Property funds to allow them to invest in residential property and hotels. This is to adapt the fund to changes in the way we live with more people working from home and shopping on-line as the population grows and ages. This helps spread the risk that any individual asset class may adversely impact the fund.

Zurich JPM Emerging Europe Equity ZP

The Zurich JPM Emerging Europe Equity ZP fund was suspended in March 2022 following the start of the conflict in Ukraine.

As a result of this and the sanctions imposed by the UK, US and European Union (amongst others), it isn’t currently possible for fund managers to trade (buy or sell) any Russian investments. These investments made up a significant proportion of the fund at that time and now have negligible value.

Where possible, investors’ holdings in this fund have been switched to an alternative fund. This includes the point in December 2022 when the non-Russian assets were split out of the fund. We wrote to affected customers about this at the time to confirm the changes that had taken place.

The fund selected is defined in customers’ product terms and conditions. However, it invests in different assets and therefore carries different potential risks and returns compared with the suspended fund. We’ll write again whenever there is a significant change or update to the fund.

If you invested in the Zurich JPM Emerging Europe Equity ZP fund at the time it was suspended, you will have been affected by these changes. We recommend you review your other fund holdings to ensure they still meet your investment needs.

If you want to invest in different funds, you’ll need to send us your instructions (but you won’t be able to switch out of this fund). You’ll find information on how to do this for your specific type of plan in the “Funds available to you” section below.

Funds with Russian exposure

Some funds, mainly emerging market funds, will have an exposure to Russia. A list of these funds, with an approximate percentage exposure to Russia, can be found in the link below:

It is not currently possible for a fund manager to buy or sell Russian investments and we are not able to predict if and when the current restrictions will be lifted.

The remaining funds in the link above are global equity and emerging market funds which continue to operate as normal. Where a fund had Russian exposure any drop in value will already be reflected in current valuations. If your overall portfolio includes a range of funds, it is likely that the Russian exposure is only a small part of its overall value. Switching into, or out of, these funds will neither increase or reduce exposure to Russian investments whilst they are unable to be traded.

If you have an questions on how your funds may be impacted by events in Ukraine, please contact your financial adviser or call us on the number below.

Zurich Pension

Our opening hours are 8.30am to 5.30pm Monday to Friday, excluding bank holidays.

We may record or monitor calls for training and quality purposes.

Funds available to you

For a more detailed look at all the funds available for your plan, information about how to change your funds and some additional information and tools that you may find useful, please follow the link that matches your plan number:

If you cannot find your plan number above or have any other questions feel free to contact us on 0370 241 6950.

Investment commentary

Further information about the economic outlook, including views and opinions on the financial markets, can be found at www.zurich.com/en/economics-and-markets/publications.

Fund expenses

These are deducted from the funds to pay for the day-to-day activities of managing each fund and are reflected in the unit price of the fund. Fund expenses are not fixed as they change each day based on what the fund has bought or sold on a particular day.

Annual management charge

An annual management charge is deducted from the fund every day before unit prices are calculated. They could change in the future.

Initial charges

There may be an initial charge on some funds before we buy units. You’ll find more information in your plan’s key facts and terms and conditions.

Fund transaction charges

On a day when you cash in your plan, more money may be moving out of the fund (or any of the funds it invests in) than into it. In this case, some of the assets of the fund (or funds) will have to be sold and the value of your plan may be reduced to reflect the impact on the fund unit price of the costs and charges associated with the sale.

Zurich charges

For details of the charges Zurich take for your plan take a look at your plan’s key facts and terms and conditions.

The links below provide information about your plan and the with-profits funds.

You will need to know whether you have a conventional or unit linked plan.

If you have a unit linked plan, you need to know which series you invest in:

Series 1, 2, 2a, 2b, 3, 3b & 7 invest in the 90:10 fund

Series 4, 5, 6, 8 & 9 invest in the 100:0 fund

Some plans could have invested in either fund. Please look at your yearly with-profits bonus statement to make sure you choose the relevant information for you.

Further information