Make a life insurance claim
We’re here to help you, whether you’re making a claim for yourself, on behalf of a family member or friend we’re here for you when it matters.
There are several ways to get in touch with us. If you have your paperwork to hand, you can use your policy number to get you to the right contact details using the tabs below.
Our expert claims teams are waiting to help. They’ll explain what happens next, outline the support available to you, and keep you updated along the way.
I have a policy number and it doesn’t start with ‘PR’
Call us
Phone our UK based team from Monday to Friday, 9.00am - 5.00pm.
We may record or monitor calls for training and quality purposes.
Email us
For life insurance claims:
For income protection and waiver of premium claims:
Critical illness, terminal illness and children’s critical illness:
Write to us
Zurich Assurance - In Force Claims
Unity Place
1 Carfax Close
Swindon
SN1 1AP
I have a policy number and it starts with ‘PR’
Call us
Phone our UK based team from Monday to Friday, 9.00am - 5.00pm (except bank holidays).
We may record or monitor calls for training and quality purposes.
Email us
For all claims, including multi-fracture:
Write to us
Zurich Assurance
Protection Operations
PO Box 4157
Swindon
SN4 4QB
Making a complaint
We’re committed to providing you with the highest possible level of service. If you feel we've not delivered this, let us know so we can act quickly to put things right.
To do this, please complete our online form including your policy number (it usually begins ‘PR’) or claim number.
I have Zurich Accelerate
To make a claim or use the services you need to first register on the Trustedoctor platform. Details to activate your account can be found in your welcome e-mail.
Once registered on the platform you will be supported by an experienced, clinically trained case manager who will hold your hand throughout your personal healthcare journey.
Support
Whether you need advice and support to help cope with bereavement or you want to know how to manage the financial side of things, Zurich Support Service can help.
This independent service is free and confidential - to find the full range of services available, speak to your adviser or take a look at our leaflet.
There are also a number of organisations available for information and advice:
- Macmillan Cancer Support
- Cancer Research UK
- Breast Cancer Care
- Stroke Association
- Multiple Sclerosis Society
- British Heart Foundation
- Alzheimer’s Society
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