Zurich Claims Commitment
Our promise to make your claims experience collaborative, personal, clear and effortless.
Making it Collaborative
We have over 650 in-house experts that enable us to respond quickly and provide a personal service tailored to you.
Our specialist team aim to respond within 24 hours for major losses and can make interim payments to avoid customers experiencing financial difficulties.
Making it Personal
Our claims handlers are driven by a passion for understanding and caring for our customers. We pride ourselves on our personal approach that combines knowledge, empathy, and dedication to support customers no matter the issue.
Our award-winning Zurich Support Services
We recognise that not all problems are physical and that the support you need isn’t always practical. That’s why we provide our customers with a free and confidential health and wellbeing service when you make a claim, offering a wide range of support from counselling to debt management.
Making it Clear
Our aim is to provide clarity and guidance at what can be a worrying time. We achieve this by striving to inform you that your claim can be covered as soon as we know.
In-house Claims Inspectors enable us to rapidly respond with expert advice and hands-on practical support.
Our simple step-by-step guides let you know what to expect at the start of any claim and we’ll make sure you’re kept up to date. You’ll find the guides and useful videos within our make a claim section.
Making it Effortless
Simplicity is key. We’re committed to making things as simple and straightforward as possible. You can make a claim whenever or wherever you want, using the communication channel of your choice and at a time that suits you. Visit our make a claim page for more information.
We’re always looking for ways to pay claims as quickly as we can and we’re proud of our quick claims handling and settlement capabilities.
In line with our emphasis on a painless approach, we aim to:
- Settle straight forward property claims of £3,000 and under within 24 hours (where possible).
- Authorise a cash settlement the same day for an accidental damage claim to a vehicle, if you provide an estimate or invoice for repairs that’s under £2,500.