Support and guidance in a difficult time - personal claims guidance
This guidance page is dedicated to helping you understand what to expect when making a car insurance claim. It provides the information and support you'll need as we endeavour to make your claims experience as collaborative, personal, clear and effortless as possible.
A helping hand when dealing with a claim
During your claim we may ask you for some or all of the following:
- Your policy number
- Details of what happened, where it happened and who was involved
- Details of any damage (including photos)
- Details of any emergency services involved or Crime Reference number (where applicable)
- Any supporting documentation you have available
Zurich will normally use a network of approved repairers to replace or repair your car or any part of it. Following an accident, you must use a supplier that has been agreed by us before your car is repaired, otherwise we may not pay. If you choose not to use a one of our approved repairers, we will increase your compulsory excess by £100.
All we need is 3 things and we will pay your claim the same day you provide us with an estimate or invoice:
- Your details- Name, policy number, vehicle details
- Incident details- Who was involved, what happened, any injuries and who was involved
- Estimate or invoice for your repairs, below £2,500
This applies for all Fault, Non-Fault and Accidental Damage claims, and excludes claims for Total Loss, Fire and Theft.
What to expect when you make a claim
Making a claim can sometimes seem stressful, especially if you’ve not had to claim before. Our short video will walk you through your motor claim, showing how we’re here to help every step of the way.