Employee assistance programme - adviser information

Helping your clients build a healthier, more productive workplace 

An employee assistance programme (EAP) is a free, confidential service your clients’ employees can use if they are having difficulties balancing the pressures of work and home life – be they emotional, physical or financial.

Our Employee Assistance Programme provided by Health Assured is for customers with a Zurich Group Income Protection or Group Critical Illness policy. The EAP can be accessed by employees as well as their dependants - defined as immediate family members (spouses/partners and children aged 16 to 24 in full-time education, living in the same household).

How will this service help my clients?

We believe there’s a clear link between use of EAPs and improved employee satisfaction and engagement, as well as reduced workplace absence. This could be an important benefit to discuss as part of your conversations with clients about their wider health and wellbeing strategies.

Health Assured EAP - overview

  • Counselling support
  • 24/7 confidential helpline
  • Bereavement support
  • Financial wellbeing advice
  • Legal information
  • Wisdom app

Health Assured EAP – the impact on workplace productivity

Through a combination of reactive, proactive and preventative care, our EAP aims to help to reduce mental health-related sickness, absence and staff turnover, and help to boost productivity. It can also help your clients demonstrate their commitment to their employees’ health, wellbeing and safety.

Key features:

  • Up to eight one-hour counselling sessions per issue, per year, from a network of more than 1,650 counsellors across the UK and Ireland. Sessions can be delivered in-person, online, or over the phone
  • Callers are proactively allocated to counsellors with lived experience
  • Bereavement and probate support
  • Unlimited access to a 24/7 confidential helpline, with counsellors on hand 365 days a year, to offer friendly, confidential guidance on medical, legal and financial wellbeing, and family issues including childcare, eldercare, housing and tenancy concerns, relationships and marital changes, and redundancy
  • Online cognitive behavioural therapy (CBT) sessions, with exercises designed to help your employees with a range of needs including anxiety, depression and menopause
  • An online library containing a wide range of self-help tools, webinars, factsheets and health checks
  • An easy-to-access service meaning employees can self-refer or be guided by their manager or HR professional
  • 24/7 crisis assistance support available
  • Manager consultancy and support via the helpline, workshops, briefings and training. Helping managers in areas including: achieving goals; dealing with obstacles; and understanding emotional health in work
  • Access to the Wisdom app
  • All counsellors are qualified and ISO/IEC 27001 accredited, which is an international standard to manage information security

Wisdom app

The Wisdom app is a great way for your clients to help their employees look after their health and wellbeing. It includes:

  • An interactive mood tracker
  • Four-week health plans
  • Mini health checks
  • Health trackers
  • Guided breathing techniques
  • Wisdom AI - a revolutionary platform that can provide answers to questions in a few simple clicks
  • Live chat - making it easy to get the right advice when it’s needed the most

How do clients access the Health Assured EAP?

Your clients will receive a Health Assured welcome pack which includes their unique code and materials to help them to communicate the service to their employees.

If you have any questions, please speak to your usual Zurich contact.

More information

Important information

This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.