Cancer Support from Reframe - adviser information
Reframe Cancer Support for Group Critical Illness customers
With our Cancer Support service from Reframe, anyone covered by a Group Critical Illness policy, will have access to timely, expert support when they need it most. They will also have access to the Reframe Information Hub, which provides helpful information about cancer symptoms and risk factors, as well as guidance on making healthy lifestyle choices.
The Information Hub is available to insured members, regardless of whether they have cancer or not.
How will this service benefit my clients?
The support available through Reframe is a great way for your clients to boost their existing cancer support strategies. It provides valuable resources for those dealing with a cancer diagnosis, as well as information for those supporting others with cancer.
What does Reframe Cancer Support include?
Following a new cancer diagnosis, support can be accessed in as little as 24 hours after registering for the service. This includes:
- 28 hours of support from a dedicated support team over a two-year period. This includes a cancer nurse specialist and cancer support manager with in-depth knowledge of NHS processes and practices
- A personalised support plan
- Information on complex emotional, clinical and financial concerns, as well as practical support for those who may be feeling overwhelmed
- Guidance to help employees better understand their options, address their concerns and help them access professional help to navigate the UK’s healthcare system
- Relevant information from cancer nurse specialists to help make decisions about care
- A secure online portal to contact the support team and access resources
Reframe Information Hub
The service also includes access to Reframe’s Information Hub, which can be used by anyone covered by a Group Critical Illness policy, regardless of whether or not they have cancer.
The Information Hub includes:
- Secure access to an interactive online and mobile health and wellbeing service
- Information on how to make positive and healthy lifestyle choices
- A wide range of cancer-focused health information and content
- Information on identifying cancer symptoms
- Information on how to access the Cancer Support service
How do our clients access Reframe Cancer Support?
Your clients will receive a welcome pack from Reframe, which includes their unique link and QR code to register and access the service.
More information
The guides below explain what employers and employees need to do to access Cancer Support from Reframe. The guides also contains more information about the support available, and what’s included in the Information Hub.
Important information
This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.