Empathy Loss Support™ - adviser information
Here for you, your clients, and their employees
At Zurich, supporting our clients and their employees is our priority especially during difficult times. That’s why we’ve partnered with Empathy, a bereavement support service, to offer guidance and comfort after the loss of a loved one.
Empathy Loss Support™ is available to our Zurich Group Life, Group Income Protection and Group Critical Illness customers and their employees as well as their families.
What is Empathy Loss Support™?
Empathy Loss Support™ offers practical and emotional support following the loss of a loved one through a dedicated Care Manager and app. The service guides families every step of the way with a personalised Care Plan, grief resources, estate administration support, funeral planning tools and more. Following a loss, Empathy Loss Support™ is available 24/7 for up to two years helping families navigate this difficult time at their own pace.
How does Empathy Loss Support™ help your clients, and their employees?
Empathy Loss Support™ provides compassionate guidance and support to families, including:
Grief support
Expert advice and resources to help navigate loss.
Dedicated Care Managers
Real people who can answer questions, help prioritise tasks and support employees through whatever they're facing.
Personalised Care Plan
Step-by-step instructions tailored to each family’s unique needs.
Practical resources
Helpful guides, checklists, and templates - from making immediate arrangements to estate administration.
Emotional wellbeing tools
Breathing exercises, guided meditations, and daily journaling prompts.
Family collaboration
Up to five friends or family members can work together to share tasks and support each other.
How do employees access this service?
Employees can access Empathy Loss Support™ anytime via the Empathy app (available in the App Store and Google Play) or by visiting:
If you’d like to find out more, please speak to your usual Zurich contact.
Important information
This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.