Empathy Loss Support™ - adviser information
Here for you, your clients, and their employees
At Zurich, supporting our customers and their employees is our priority, especially during difficult times. That’s why we’ve partnered with Empathy, a bereavement support service, to offer guidance and comfort after the loss of a loved one or a terminal illness diagnosis.
Empathy Loss Support™ is available to our Zurich Group Life, Group Income Protection and Group Critical Illness customers and their employees.
What is Empathy Loss Support™?
Empathy Loss Support™ offers practical and emotional support following the loss of a loved one through a dedicated app. The service guides families every step of the way with a personalised Care Plan, grief resources, estate administration support, funeral planning tools and more.
The Empathy Loss Support™ journey can be customised to support customers through different situations including anticipatory loss following a terminal illness diagnosis and pregnancy and baby loss.
The Empathy Loss Support™ service includes specialised programmes designed to support your clients and their employees through different life-changing circumstances, including anticipatory loss following a terminal illness diagnosis, as well as pregnancy and baby loss.
How does Empathy Loss Support™ help your clients, and their employees?
Empathy Loss Support™ provides compassionate guidance and support to families, including:
Grief support
Expert advice and resources to help navigate loss.
Support from Care Managers
Real people available by chat and email 24/7, and by phone during office hours, ready to answer questions and provide personalised support - whenever needed.
Personalised Care Plan
Step-by-step instructions tailored to each family’s unique needs - breaking everything down into clear, manageable actions to know what to focus on next.
Practical resources
Helpful guides, checklists, and templates - from making immediate arrangements to estate administration.
Emotional wellbeing tools
Breathing exercises, guided meditations, and daily journaling prompts.
Family collaboration
Up to five friends or family members can work together to share tasks and support each other.
How do employees access this service?
Employees can access Empathy Loss Support™ anytime via:
If you’d like to find out more, please speak to your usual Zurich contact.
Important information
This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.
Zurich LifeVault
Zurich customers and their employees also have access to Zurich LifeVault. A secure digital solution that helps employees with comprehensive estate and legacy planning in minutes.