Group Income Protection claims

We've made it as easy as possible to make a claim.

We understand it's important to act quickly, so you can simply call us to notify us of claim or to explore how our rehabilitation services could help, which can even be before an employee is absent (presenteeism).

Our dedicated case managers support our customers and employees throughout the claims process. They will gather all the information we need over the phone, and we'll aim to contact the employee within 48 hours to start supporting them in any way we can.

We encourage our customers to let us know when an employee is either at work, but struggling with their health, or is absent, not just when you're thinking about making a claim. The sooner we know about a situation, the sooner we can look for ways to help.

We can provide support for employers and employees, to help an employee return to work quickly and safely, or even prevent absence altogether.

How we pay Group Income Protection claims

Once we've admitted a claim, we pay the employer on a monthly basis. We regularly review each claim and continually look for ways we can help, including employee rehabilitation or return-to-work planning where appropriate.