Rehabilitation services – adviser information
Timely, expert support from our in-house rehabilitation specialists
With our integrated claims and rehabilitation model, one call to a dedicated case manager is all it takes for your clients to access timely rehabilitation support for their employees, who may be struggling in work (presenteeism) or absent from work due to a serious illness or injury. We're here to help them get back on track, quickly and safely.
Our rehabilitation services – available to Zurich Corporate Risk customers with a Group Income Protection policy – are delivered by our in-house clinical team.
Rehabilitation services – key features
Our rehabilitation services are delivered by our in-house team of medically-qualified, experienced rehabilitation specialists. They include general nurses with comprehensive medical specialties, mental health nurses and physiotherapists. All our specialists have extended scope training to deliver optimal support for changing workplace and absence issues.
- Our fully-qualified, registered mental health nurses have experience in stress management, change management, managing difficult conversations, managing conflict, resilience and mediation
- Our Rehab Access Clinic offers HR personnel exclusive direct access to our medically-qualified rehabilitation consultants, for any queries relating to employee health and wellbeing. Our clinic also provides tailored guidance and support, including about when to engage occupational health services
- Our team offers presenteeism support and early intervention services where we work with individuals to help them return to good health and, where possible, prevent an absence from occurring – see our early intervention and claim notification guide
- We offer return to work planning, including facilitating discussions and providing guidance regarding reasonable adjustments to an employee's hours, duties, or workplace - see our return to work guide
- We also support employers as they manage employee absences, plus we focus on relapse prevention
- Zurich Cancer Support service ensures anyone affected by cancer receives tailored support and guidance from our experienced nurses, so they can focus on their treatment and recovery
In addition to these services, we also offer free online workshops for HR and people managers so they're better prepared to support their people. We share insights and practical tips on a wide range of topics, including relevant rehabilitation topics such as: 'Managing sickness absence'; 'When to engage occupational health'; 'Supporting female health conditions in the workplace'; and 'Managing back pain at work'. Download our online workshops calendar for people managers.
We also offer workshops for employees. We provide insights into important health and wellbeing topics, such as 'The menopause', 'Managing back pain' and 'Living with diabetes'. Download our online workshops calendar for employees.
Free Mental Health First Aid (MHFA) training - boost your workplace mental health strategies by joining one of our MHFA training courses, accredited by Mental Health First Aid England. Download our calendar to find out more:
Rehabilitation support pathways
Our pathways ensure support for your clients and their employees is tailored to address their particular health needs.
How do my clients access Zurich’s rehabilitation services?
Our integrated claims and rehabilitation model means your clients simply need to call their dedicated case manager to access this invaluable rehabilitation support. The following short video explains more about our rehabilitation team and the kinds of issues they can help with.
What happens once an employee is referred to Zurich rehabilitation services?
This video explains what happens next after a customer gets in touch to seek rehabilitation support for an employee.
Rehabilitation case studies
Explore our case studies to see how our rehabilitation specialists have helped employees during their illness and return to work.
More information about our rehabilitation services
If your clients want to find out more about any of our rehabilitation services and how the process works, they can download our rehabilitation services guide, or watch our webinar, in which Paula Farmer and Vanessa Lloyd from our rehabilitation team explain more about some of the services offered and answer some frequently asked questions.