Critical Illness Support service - adviser information

About our Critical Illness Support service

Being diagnosed with a critical illness can be an extremely challenging and often distressing experience. It’s our priority to make sure your clients’ employees and their loved ones get the help, support and guidance they need, should they be diagnosed with one of the critical illnesses or undergo a surgical procedure, covered by the policy.

How can Zurich help?

If your client is a Group Critical Illness customer, their employees will have direct access to our experienced clinical team, who can provide timely support and practical advice, and signpost them to useful resources. 

We're also here to support a parent or guardian, where a where a claim has been made in respect of a child.

If the critical illness is cancer-related, your clients can access the Cancer Support service provided by Reframe.

Critical Illness Support - key features

We can offer help, guidance and practical advice for your clients’ employees in areas such as:

  • An explanation of their diagnosis
  • What to expect from their treatment
  • Coping with side effects
  • Talking about the future and their prognosis
  • Managing their emotional wellbeing
  • Relationship and sexual wellbeing support

We can also help with other aspects of daily life that may be affected by their diagnosis. This includes:

  • Helping them to manage the impact of their condition with their loved ones
  • Financial concerns
  • Decision-making discussion and support
  • Health and wellbeing advice
  • Accessing further support

Important information about our Critical Illness Support service

This service is free to access, and offers direct access to support and guidance from our clinical team, but it does not include access to investigations or treatment. 

How do my clients access the service?

Employers or employees can ask for access to our Critical Illness Support service through the relevant claim form, or by calling us on 0800 181 4004.

Employers can also request access by contacting their dedicated case manager.

More information