Group Critical Illness claims

Making a Group Critical Illness claim

We understand that making a Critical Illness claim can be at a difficult and upsetting time, that’s why we like to keep things simple.

A call or an email to our claims team is all it takes to notify us of a claim. And we’re also here to answer any questions ahead of making a claim too.

How we make Group Critical Illness claims decisions

Your dedicated case manager will gather all the medical information we need so we can assess the claim as quickly as possible. We’ll consider all existing medical reports available and if we do need any further information, we’ll be in touch.

Dedicated case manager

Each claim is assigned a dedicated and experienced case manager to manage the claim throughout.

Pre-claim support

Our ask-ahead service is available to answer any questions ahead of making a claim, and can explain how the process works.

eSignatures

We use eSignatures throughout the claims journey, significantly speeding up the claims process and making it easier for you.

Direct payments

We'll pay the lump sum benefit direct to employees on behalf of their employer – the policyholder.

How we pay Group Critical Illness claims

Once we've admitted a claim, we’ll pay the lump sum benefit directly to the employee on behalf of their employer (the policyholder), to ensure payments are received quickly and without fuss.

Do you need to make a Group Critical Illness claim?

Speak to your dedicated case manager or call us on:

Or email us at:

Group Critical Illness claims commitment

We promise to make the experience of making a claim collaborative, effortless, clear and personal.

Claims commitment

Frequently asked questions

Find answers to some of the most commonly-asked questions in our FAQ page.