Zurich Claims Commitment for businesses

We have over 650 in-house experts, enabling us to respond quickly and provide a personal service for each customer.

Our specialist team aim to respond within 24 hours for major losses and can make interim payments to avoid customers experiencing financial difficulties.

We collaborate with our underwriters and risk engineers to ensure we know and understand each customer’s business, providing the very best of our support. We can, for example, find alternative business premises and replace equipment to help keep operations running.

If a claim is made against a customer, we’ll use all our experience to help defend and protect them. We’ll work with dedicated legal representation to investigate on their behalf, liaising with police and supporting health and safety investigations.

We also share our expertise with brokers and customers, running masterclasses on large loss scenario planning, fraud awareness and claims defensibility.

Our claims handlers are driven by a passion for understanding and caring for our customers. We pride ourselves on our personal approach that combines knowledge, empathy, and dedication to support customers no matter the issue.

Our rehabilitation team's focus is on helping people recover from workplace injuries.

Sometimes we can even prevent a claim being made, by getting someone on the road to recovery as soon as possible so they can get back to work.

Find out more about the benefits of our in-house injury rehabilitation team.

Our aim is to provide clarity and guidance at what can be a worrying time.

Our in-house claims inspectors enable us to rapidly respond with expert advice and hands-on practical support. Our simple step-by-step guides let customers know what to expect at the start of any claim and we’ll make sure they’re kept up to date. You’ll find the guides and useful videos within our:

• Business insurance claims section

Our fraud strategy helps us to provide protection for our customers.

We combine cutting-edge technology with in-house claims fraud expertise.

Our data driven insights identify clear patterns that help to reduce claims, while thought leadership and industry commentary provides clarity in what is often a complex world of risk and claims.

Simplicity is key. We’re committed to making things as simple and straightforward as possible. We offer a range of communication channels so that our customers can make claims in a way, and at a time, that suits them. For more information, visit our: 

• Business insurance claims section

We’re always looking for ways to pay claims as quickly as we can and we’re proud of our quick claims handling and settlement capabilities.

To make our claims process as effortless as possible, we aim to:

• Settle straightforward property claims of £3,000 and under within 24 hours
• Authorise a cash settlement the same day for an accidental damage claim to a vehicle, if an estimate or invoice for repairs under £2,500 is provided

If customers need to speak to an expert, our in-house claims team provide specialist support for:

• Large losses
• Accident and health
• Construction
• Energy
• Professional indemnity
• Fraud and marine