Physical wellbeing
Your physical wellbeing matters
At Zurich we recognise how important our physical health and wellbeing is, we know good health shouldn’t ever be taken for granted and we’re working hard to make sure we’re meeting the needs of all our customers. This doesn’t just mean giving you different ways of talking to us and accessing information, it means we’ll seek to understand individual customer needs and, where possible, make it as easy as possible for you to deal with us and manage your policy.
If you come across any barriers that are stopping you from accessing our products or services, including accessible methods of communication, please get in touch so we can consider how we may be able to better support you.
SignLive
If you’re a British Sign Language (BSL) user, you can use SignLive to connect to an online professional interpreter using a computer, phone or other mobile device to contact us. You only need to register with SignLive once.
Relay UK
If you’re hard of hearing, deaf, or have a speech impairment, you can download the Relay UK app to your computer, phone or other mobile device, or use a textphone.
Large print, braille, audio and alternative language
Please let us know if you would like to receive your communications from us in an alternative format. If English isn’t your first language, we’ll always do our best to find someone who can speak to you in your preferred language.
We recognise, we might not be able to help in every circumstance and you may need specialist support we can’t provide. Other organisations are better placed to offer wider practical and emotional support including:
The Disabilities Trust
A charity that works alongside people with brain injuries, autism, learning and physical disabilities to help them live independently.
ABLEize
A website with 480 plus categories that connect disabled people, families and carers with support and service providers.
Online forms available.
Contact
Offering support to families with disabled children. Providing support to allow families to make decisions that are right for them.
Scope
Telephone and other information services on all aspects of disability.
Macmillan Cancer Relief Cancerline
Support, care and practical and emotional support for people living with cancer including families, friends, carers. Also produce leaflets and booklets.
The NHS website
Health guide to conditions, symptoms and treatments, including what to do and when to get help.
Other agencies which offer support and information
Supportline keeps information on other agencies, support groups and counsellors throughout the U.K.
Zurich is not responsible for the content on external websites.
Crisis support and helplines
If you or someone you know is in a health crisis or emergency and you need medical help fast:
- Ring 999 to contact emergency services
- Go to your nearest Accident and Emergency (A&E) department
If it is not a medical emergency, but you still need urgent help:
- Ring 111 for professional health advice and guidance
- Make an appointment with your GP
We care about your wellbeing
Our staff are trained to recognise a wide range of wellbeing needs. Find out more by visiting the following pages: