Helping hand

We want all our customers to have the best possible experience when interacting with us.

Helping Hand enables you to tell us quickly, easily, and discreetly, using our online form, of any communication or accessibility needs we should be aware of when interacting with you regarding your Zurich Life protection policy.

This could include things like needing documents in large print, to interpreting services like SignLive or Relay - helping you do insurance your way.

Man in wheelchair using laptop at home

What happens with the information I provide?

  • Once you’ve completed the online form our team of customer wellbeing experts will update your records to note the additional support you require when you contact us.
  • If we identify additional information or resources we think might be useful, we’ll send these to you via your preferred communication channel.
  • We’ll keep the information you provide to support the servicing of your policy, in line with our Fair Processing Notice.
  • You can let us know at any time if you’d like us to change our records to update or remove the additional support details recorded on our system.
Notify us online

Don’t do digital? Don’t worry.

We’ve got a whole range of different ways to make it as easy as possible for you to tell us about the support you need in a way, and at a time that works for you.

Chat with us

Look out for the ‘agent online’ icon at the foot of your screen to chat with an expert there and then. You can download and save a copy of the chat transcript if required.

Email us

You can email us at:

Call us

Speak to one of our friendly, UK based team of customer service experts. We’re available between 9.00am – 5.30pm Monday to Friday (excluding bank holidays).

And just so you know, for training and quality purposes calls to and from our team may be recorded.

Write to us

You can write to us at the following address:

Zurich Assurance
Protection Operations
PO Box 4157
Swindon
SN4 4QB

We offer support to our customers to help with their physical, social, mental and financial health.

You can also view and download details of Zurich Support Services which offers free, confidential advice and support to help you with life events both big and small.

For information on accessibility, including website compatibility on a range of different browsers and how to adapt your devices.

If you’re in a crisis

If you or someone you know is experiencing a health crisis or emergency and needs medical help quickly:

  • Ring 999 to contact emergency services.
  • Go immediately to your local A&E (accident and emergency) department.

If it’s not a medical emergency:

  • Ring 111 for professional health advice and guidance.
  • Visit the NHS website.