Closure of Zurich Direct customer portal
Frequently asked questions
Zurich has many online portals, some of which are very rarely used by customers. We are simplifying our website after the sale of some parts of our Wealth business to the Embark Group. The business has made the difficult but necessary decision to remove this online portal on 1st May 2020 on the same day that some areas of the Wealth business are transferred to the Embark Group.
You will no longer be able to see your plan details online after 30th April 2020.
Don’t worry, we are on hand to support you over email and telephone, and there are also forms available for you to complete on our Manage your life insurance page. If you need to make changes to your plan such as change of contact details, bank details, or you’d like to change your cover due to a life event, please either:
- Complete and post the appropriate form available on our Manage your life insurance page – the postal address is on the form
- Email the customer service team zurich.customer.service@uk.zurich.com
- Call us on 0370 241 6945 between 8.30am and 5.30pm Monday to Friday
Yes, we will send a statement to you each year while your plan is active. This statement has all the details about your plan, along with contact details in case you have any questions.
No, your plan details will remain exactly the same – there will be no change to the cover your plan provides, the amount you pay or the way in which we service your plan.
The portal that you currently sign into is being removed. Unfortunately, your plan is one of those that is affected, and it can’t be accessed via our other customer portals. You will still be able to contact us and make any changes by phone, email or by filling out and posting one of the forms available on the Manage my life insurance page.
Our dedicated claims team is on hand to help should a claim need to be made. Details of who to contact can be found by following the link below.