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Diversity and Inclusion

Improving diversity and inclusion at Zurich is one of the key priorities for me and my Executive Team. We all have personal targets to attract, retain and promote a diverse workforce. We are doing this because we believe that improving diversity and inclusion is critical to our business performance. It enables us to attract and retain the best talent, reduces risk, improves decision making and delivers more innovative solutions for our customers. But we also do it because it is simply the right thing to do. We are also working hard to ensure that we are an inclusive organisation, spearheading the industry’s Inclusive Behaviours Pledge and rolling out a new ‘Dignity@Work’ approach for our employees to ensure they are clear on their rights and responsibilities when it comes to inclusion. We acknowledge that we have more work to do but we believe that the interventions we have adopted are market-leading, and will result in improved diversity at all levels.

Tulsi Naidu, UK CEO


Diversity and inclusion is one of Zurich’s key people priorities. We are focused on improving the diversity of our workforce and ensuring that - once recruited - everyone feels able to bring their whole selves to work. We demonstrate this commitment through a number of initiatives:

  • Holder of EDGE certification (focused on improving gender equality)
  • Named as only insurer in Stonewall Top Global Employers list 2018
  • Participant and sponsor of the insurance industry’s festival of diversity, ‘Dive In’
  • Signatory of the Government’s Women in Finance Charter. Our commitment is that 35% of UK senior management (Grade 6+) will be female by the end of 2020. At March 2020 31% of our senior management is female.
  • Founding signatory of the Insurance Industry’s Inclusive Behaviours Pledge.
  • Participant in Behavioural Insight Team’s research (on behalf of Government Equalities Office) into the Gender Pay gap
  • Disability Confident leader
  • Member of Working Families and the Employers’ Network for Equality and Inclusion
  • Zurich UK embraces agile working and all vacancies are available as part-time roles or job shares
  • Focus on ensuring diverse long and shortlists for all management vacancies
  • All job adverts are screened by software to ensure that they appeal to a diverse range of candidates
  • Signatory of Valuable 500 initiative
  • Parental leave for employees: 16 weeks at full pay for any new parent.
  • Signatory of the Race at Work charter

Gender Pay Gap reporting

Gender pay gap report  

Our 2019 gender pay gap figures have been calculated in line with the government regulations and shows a mean pay gap of 20.7% and a mean bonus gaps of 48.4% (based on salaries and bonuses paid in the 12 months to 5th April 2019).

Our report is available to download HERE.

Our 2018 mean pay gap was 22.8% and the mean bonus gap was 51.9% (based on salaries and bonuses paid in the 12 months to 5th April 2018). Our report is available to download HERE.

Inclusivity Pledge

inclusivity logoZurich, along with Lloyd’s of London, led the launch of the Insurance Industry’s Inclusivity Pledge, which commits signatories to embrace diversity and inclusion. You can find more information here.

Employee networks

We have five employee networks, each of which is sponsored by at least two members of the Executive Team. We are also founding members of the industry networks for women (GIN) and for LGBT employees.

 Pride UK logo

Pride@Zurich

Pride@Zurich is a growing network which plays a pivotal role in providing support to its members, as well as reviewing our employee policies to ensure they are delivering for everyone. Pride’s work has resulted in improvements to our employee flexible benefits package and customer facing delivery, ensuring inclusion is at the forefront of our products and services. Pride works with other industry LGBT forums, as well as the Zurich worldwide Pride networks, to ensure that they are always making things better for our people - in insurance, in the UK and beyond.

WIN Logo

Women’s Innovation Network

The Women’s Innovation Network (UK WIN) is our largest network with over 800 members in the UK and 5,000 globally. WIN’s mission is to create equal career development opportunities for both women and men, and to create tangible business value by improving gender diversity amongst our senior managers. WIN offers a variety of activities and services for its members, including speed mentoring and career development factsheet;s and lobbies for changes to internal processes to support women in the workplace.

Accessibility and Inclusion Network logo

Accessibility and Inclusion Network

Our Accessibility and Inclusion Network (AIN) aims to build a high performing, inclusive culture where everyone is comfortable to be themselves and has equal access to opportunities, experiences and career progression; regardless of any additional physical requirements or mental health condition they may have. Our mission is to help Zurich UK be recognised as an inclusive organisation internally and externally; to remove any barriers that hinder this; and to promote equal opportunities for all. AIN also coordinates our network of Mental Health First Aiders to help support the Mental Health of all at Zurich UK.

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Cultural Awareness Network

Our Cultural Awareness Network (CAN) is committed to increasing our ethnic diversity through a strong focus on recruitment and retention as well as raising awareness of different cultures and customs. We want to better understand the needs of our customers and employees, and ultimately deliver more innovative, diverse services. CAN has established an annual Cultural Day and developed several guides to highlight different festivals and cultures.

Workforce Statistics
 Jan 2019  Jan 2020
Percentage of females employed 44%  42%
Percentage of managers that are female 40%  42%
Percentage of UK Executive Team that is female 23%  21%
Percentage of BAME employees (self-declared) 5.2%  5.7%
Percentage of employees with disability (self-declared) 8%  5.8%*
Percentage of employees who are LGBT (self-declared) 1.7%  1.9%

*Difference from last year is due to new set of questions and some employees have not yet updated their declaration

Diversity scope of reporting: UK payroll headcount includes permanent and fixed term contractors. Excludes non-executive directors, temps and agency, Female managers: Grades 4-9

Data source: HR data system. Apart from gender data, all information is based on employees completing self-declaration. As a result not all this information is 100% representative.

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  • Diversity policy

    The Board of Zurich Assurance Ltd sets a policy promoting diversity throughout the Company, including on the Board, the key principles of the policy are set out below.

    The Board:

    • Recognises that diversity can bring insights and behaviours that make a valuable contribution to the effectiveness of the Company and the Board;
    • Believes in equal opportunities and support the principle that due regard should be given to the benefits of diversity, including gender, when undertaking a search for both executive and non-executive candidates;
    • Believes that the Board should have a blend of skills, experience, independence and knowledge amongst its individual members that is appropriate to its needs;
    • Will take overall Board diversity and collective contribution into account in the selection and recruitment of new Board members;
    • Will aim to use future vacancies to further improve diversity within the Company's senior management, to provide more diverse succession potential for executive Board positions; and
    • Is committed to evaluating on an annual basis as part of a wider effectiveness review, the balance of skills, experience, independence and knowledge of the company on the Board, and its diversity, including gender.