If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

General Insurance
For car, car hire excess, home, travel and business insurance

Life Insurance
For life insurance, pensions and investments

If you are an existing customer of Zurich Life Assurance plc in Ireland and are invested in the International Portfolio Bond, please contact:

0370 850 6130

Zurich Car Insurance is now closed to new business. If you would like to contact us about an existing policy click here to manage your existing car insurance.

Zurich Home Insurance is now closed to new business. If you would like to contact us about an existing policy click here to manage your existing home insurance.

New customer - Quote and Sale

0800 953 0567

Lines are open:

Weekdays 9am - 5.30pm

Emergency Contact Details

All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy. 

If you have any questions about your policy, please contact us at www.zurich.co.uk or call us on 0800 953 0567.

We recommend that you save these important telephone number into your mobile phone.

Phoning from the UK Phoning from abroad

Zurich Assist
24 hour worldwide medical & emergency assistance service 01242 218 999 +44 1242 218 999

Claims helpline
Monday to Friday 8am - 6pm and Saturday 9am - 1pm 0800 953 0569 +44 1242 218 921

Legal expenses and advice
Advice about the law in England and Wales is available 24 hours,  0330 100 7891 +44 117 934 0510
seven days a week. Legal advice for other countries (and for actual
claims) is available 9am - 5pm Monday to Friday

Business Travel
Customer Medical and Security Assistance 01489 868 888 +44 1489 868 888

Existing Customers - Customer Service and Renewals

All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.

Renewals

0800 953 0567

Lines are open:

Weekdays 9am - 5.30pm
 

Customer Service

0800 953 0567

Lines are open:

Weekdays 9am - 5.30pm
 

Postal Address

Zurich Insurance plc
Shurdington Road
Cheltenham
Gloucestershire
GL51 4BF

Broker and Distributor Partnership Opportunities

For further information please contact:

For businesses seeking an insurance partner

All enquiries

01489 864 747

For broker enquiries

All enquiries

0800 226 677

General enquiries

For any questions you may have, on your existing Zurich Assurance plans or those plans you originally took out through Allied Dunbar or Eagle Star (now Zurich).

Phone our UK based team Monday to Friday 8.30am – 6.00pm and on Saturdays 9.30am – 12.30pm

We may record or monitor calls for training and quality purposes.

01793 514 514

To make an enquiry from abroad, please call:

+44 1793 514 514

If you have any questions before purchasing your policy, please don't hesitate to give us a call on:

0370 850 5682

About to retire?

If you are coming up to retirement or you want to know about your options at retirement, find out how to get in touch at My retirement’s Contact us.

Need to make a claim?

Please visit our Make a claim page.

Want to update your details?

Manage my life insurance
Manage my pension
Manage my investments

Make a complaint

We value the opportunity to investigate any concerns you may have about our products or services.

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please follow the link below:

Make a complaint

Information for administrators, employees and consultants

When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.

All enquiries

• 0345 6000 283

Existing customers

• 0800 030 4428

Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England and Wales). An answer phone operates outside these hours.

Fax

• 0370 243 4804

Email

•  supportcentredc@uk.zurich.com

Postal address

Zurich Corporate Pensions Support Centre
PO Box 135
Cheltenham
Gloucestershire
GL52 8ZP
UK

Phone numbers

All enquiries

• 01273 863 400

New Customer Enquiry

• 01273 863 420

Existing Customer Enquiry

• 01273 863 430

Make a claim

Monday to Friday 9am to 5pm

• 01273 863 450

Emergency Coastal only out of hours

• 02085 026 999

Emergency Inland only out of hours

• 01785 248 793

Commercial Enquiries

• 01273 863 460

Broker Enquiries

• 01273 863 430

General fax

• 01273 863401

Claims fax

• 01273 863404

Email addresses

New & Existing Customers and Broker enquiries

•  underwriting@navandgen.co.uk

Make a claim

•  claims@navandgen.co.uk

Commercial enquiries

•  commercial@navandgen.co.uk

Website & other enquiries

•  enquiries@navandgen.co.uk

Post address

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Insurance for charities & voluntary organisations

Under £5m turnover

• 0800 917 9420

Over £5m turnover

• 0800 232 1901

Report a new claim

• 0800 302 9055

Repairing or replacing glass

• 0800 302 9055 (option 1 followed by option 1)

All enquiries

• 0800 868 686

Northern office

• 0113 202 8770

Central and Southern office

• 0800 432 0136

Email address

•  engineering@uk.zurich.com

Postal address

Zurich Engineering
126 Hagley Road
Edgbaston
Birmingham
B16 9PF

Contact information for IFAs

Life assurance, pensions and investments

• 08085 546 546

Contact information for Brokers

Charities:

Birmingham

• 0121 697 8520
•  alan.hughes@uk.zurich.com

Leeds

• 0113 202 1922
•  carolyne.kemp@uk.zurich.com

Manchester

• 0161 952 8767
•  peter.hodgkinson@uk.zurich.com

Glasgow

• 0113 202 1922
•  david.ritchie@uk.zurich.com

Sutton

• 0208 722 5641
•  ramnik.kacha@uk.zurich.com

Bristol

• 0117 917 1322
•  adam.cutmore@uk.zurich.com

Belfast

• 028 9024 5222
•  angela.hynes@uk.zurich.com

Construction:

Birmingham

• 0800 302 9061

Leeds

• 0800 302 9062

Manchester

• 0800 302 9062

Sutton

• 0207 617 4242

London

• 0207 617 4242

Bristol

• 0800 302 9061

Belfast

• 0289 055 8769

Global Corporate

• 0207 648 3200

Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ

Home

• 0800 868 686

Motor

• 0800 333 800

Navigators & General

• 01273 863 400
•  enquiries@navandgen.co.uk

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Package Business

• 0800 302 9059

Property investment:

• 0800 302 9059

Birmingham

• 0121 697 4411

Leeds

• 0800 868 686

Manchester

• 0800 904 7015

Glasgow

• 0800 868 686

London

• 020 7360 5469

Bristol

• 0800 868 686

Belfast

• 0289 055 8868

Private Clients:

New business

• 01625 445 188
•  enquiries@zurichprivateclients.co.uk

Existing customers

• 01625 445 149
•  enquiries@zurichprivateclients.co.uk

Zurich Private Clients
2nd Floor
Sandfield House
Water Lane
Wilmslow
Cheshire
SK9 5AR

SME:

Birmingham

• 0800 868 686

Leeds

• 0800 868 686

Manchester

• 0800 868 686

Glasgow

• 0800 868 686

Sutton

• 020 8643 3355

London

• 0207 617 4242

Bristol

• 0800 868 686

Belfast

• 0800 868 686

All enquiries

• 0800 302 9080

Email address

•  enquiries@zurichprivateclients.co.uk

Postal address

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ

Public sector insurance and services

New quotes

Public Services: 01252 387002
Housing:     01252 387055
Education: 01252 387043
email:  ZMSalesOps@uk.zurich.com

Town & Parish Councils: 08000 778 552
email:  enquiries@zurichtogether.co.uk

Insurance for charities & voluntary organisations:
Under £5m turnover:  0800 917 9420
Over £5m turnover:  0800 232 1901
email:  enquiries@zurichtogether.co.uk

Existing customers

0800 335 500

Replacing and repairing glass

National Windscreens: 01489 882110 option 1 or 0800 622 122

Reporting a new claim

0800 335 500

Zurich Municipal Office Directory

Click here to view the Zurich Municipal Office Directory

Key contact details

Zurich have appointed Armour Risk Management to handle new and existing claims on our behalf with effect from 30 January 2017. However, please note that if your current point of contact for Your Claim is with our loss adjusters, Cunningham Lindsey, or our solicitors, DAC Beachcroft, then that arrangement is not impacted and they will continue to be your point of contact.

Customer Support Team

• 03334 000 393

Claims Team

• 03334 000 393

Customer Support Email

•  buildingguarantee@armourrisk.com

Claims Email

•  buildingguarantee@armourrisk.com

Postal address

UK Building Guarantee Team
Armour Risk Management Ltd
20 Old Broad Street
London
EC2N 1DP

Indemnity for solicitors, accountants and other professionals

All enquiries

• 0800 026 1796

Claims

• 0800 232 1925

Email

•  professionals@uk.zurich.com

 Online contact form

For corporations with a turnover over £300m

All enquiries

• 020 7648 3200

Existing customers

• 0800 096 6233

Replacing or repairing glass

• 0800 302 9057

Motor Claims

• 0800 026 1791

Casualty Claims

• 0800 026 0184

Postal address:

Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ

 Online contact form

All enquiries

• 01625 527242

Fax

• 01625 549499

Email

•  surety.bonds@uk.zurich.com

Postal address:

Zurich Surety
Cypress House
3 Grove Avenue
Wilmslow
Cheshire SK9 5EG

 Online contact form

All enquiries

• 01624 662 266

Fax

• 01624 662 038

Email

•  helppoint.iom@zurich.com

Postal address:

Zurich International Life
43-51 Athol Street
Douglas
Isle of Man
IM99 1EF
British Isles

For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.

Main switchboard

• 08000 966 233

Unsure of the business area you need?

Zurich Central Switchboard - Swindon

Phone: 0800 096 6233 or +44 1793 511 227 (if dialling outside of the UK)

8.30am to 6.00pm Monday to Friday

Or get in touch via online form 

Top tip - Have your plan number or reference number handy when you call, so we can put you through to the right place.