New Customer - Quote and Sales
0800 408 0977
Lines are open:
Weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm
Emergency Contact Details
All existing Zurich Car Insurance customers should reference the "contacting us" section of their policy terms and conditions for contact details specific to their individual policy.
Customers with a policy number starting ZDM (and sold post April 2014) should use the details below:
If you have any questions about your policy or would like to discuss any other insurance needs, please feel free to contact us at zurich.co.uk or call us on 0800 408 0975.
How to make a claim
Reporting a claim or accident in the UK
0800 026 1777
Reporting a claim or accident in Europe
00 44 800 026 1777
Replacing or repairing glass
0800 015 8050
24 hours a day, 365 days a year
When you contact us about a claim, you will need to tell us:
- Your name, address and telephone number(s)
- The place where the loss or damage occurred
- What caused the loss or damage
Optional add on cover
Your statement of insurance will show whether you have cover under this part.
Uninsured loss recovery and legal expenses 0800 026 1877
Personal Accident cover 0370 241 4539
Excess Protect 0203 503 0500
Hire car 0800 026 1877
Motor Legal Helpline 0800 026 1831
24 hours a day, 365 days a year
Keycare 0345 303 4017
Breakdown cover
Your statement of insurance will show whether you have cover under the following parts:
Emergency breakdown assistance in the UK
0330 159 0262
(This number is charged at the national call rate and is included in inclusive minute plans from landlines and mobiles.)
Breakdown cover in Europe
Emergency breakdown assistance (as long as you have bought this optional cover).
Freephone Pay Call
France and Monaco 0330 159 0342 00 33 472 43 52 55
Republic of Ireland 1 800 535 005 00 44 800 107 9058
Serbia and Montenegro 99 33 472 43 52 55
Azerbaijan, Belarus, Georgia, Russia, Ukraine 810 33 472 43 52 55
Rest of Europe 00 33 472 43 52 55
Existing Customers - Customer Service and Renewals
All existing Zurich Car Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.
Customers with a policy number starting ZDM should use the details below:
Renewals
0800 408 0975
Lines are open:
Weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm
Customer service
Lines are open:
Weekdays 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm
Email us at:
customer.service@myzurich.co.uk
Postal address:
Zurich Insurance plc
Shurdington Road
Cheltenham
Gloucestershire
GL51 4BF
Making a change
If you are an existing customer, you can log in to your MyZurich account. Log in now to:
- View or amend a saved quote online
- View, download or print your policy details
- Make a change to your policy
- View your renewal
Don't have an account? If your policy number starts with the letters 'ZDM' you can register here.
Existing Customers - polices that DO NOT start ZDM
All other Zurich car insurance customers should reference the contact section of their policy terms and conditions for contact details specific to their individual policy.
Failing this please contact the Zurich Central Switchboard below. Please ensure you have a note of your policy number
0800 096 6233 or 01793 511 227
8:30am - 6:30pm Monday to Friday, 9:30am - 12:30pm Saturdays
Email: uk.webmaster@uk.zurich.com
Broker and Distribution Partnership Opportunities
For further information please contact:
For businesses seeking an insurance partner
All enquiries
0148 986 4747
For broker enquiries
All enquiries
0800 226677