If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

General Insurance
For car, home and business insurance

Life Insurance
For life insurance, pensions and investments

Remember to have your policy number or quote reference number to hand if you have one.

New customers

Car insurance quotes:

• 0800 4080 977

Lines are open:

weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm

Existing customers

For Zurich policy numbers starting 'ZDM'

Renewals:

• 0800 4080 977

Lines are open:

weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm

Making a change

If you are an existing customer, you can log in to your MyZurich account. Log in now to:

• View or amend a saved quote online
• View, download or print your policy details
• Make a change to your policy
• View your renewal

Don't have an account? If your policy number starts with the letters 'ZDM' you can register register here

Car policy servicing

• 0800 408 0991

Lines are open:

weekdays 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm

Email us at:

•  customer.service@myzurich.co.uk

Car Claims

Lines are open 24 hours a day, 365 days a year

For ZDM policies post April 2014 or claim reference starting 20-50-123456

• 0800 923 4200

For policies starting ZDM prior to April 2014 or claim reference starting 139XXXXXXX

• 0800 026 1778

For policies starting KG123456 or claim reference starting CTM1234567 LTM

• 0800 302 9055

For policies starting QLA06U123456789 or claim reference starting 06/09/13/13245

• 0800 232 1913

For policies starting 7016547 or claim reference starting 2/72/6014783

• 0800 026 1791

Repairing or replacing glass

• 0800 015 8050

For calls from Europe

• 0044 800 026 1777

Optional add-ons

(your statement of insurance will show whether you have this cover)

Uninsured loss recovery & legal expenses

• 0800 026 1877

Personal Accident cover

• 0370 241 4539

Excess Protect

• 0203 503 0500

Hire car

• 0800 026 1777

Motor Legal Helpline

• 0800 026 1831

Lines are open 24 hours a day, 365 days a year

Keycare

• 0345 303 4017

UK emergency breakdown assistance

• 0330 159 0262

Breakdown cover in Europe:

France and Monaco – Freephone

• 0800 290 112 (from a landline phone within France and Monaco)

France and Monaco – Pay call

• 00 33 472 43 52 55

Republic of Ireland – Freephone

• 1 800 535 005 (from a landline phone within the Republic of Ireland)

Republic of Ireland – Pay call

• 0044 800 107 9058

Serbia and Montenegro - Pay call

• 99 33 472 43 52 55

Azerbaijan, Belarus, Georgia, Russia, Ukraine – Pay call

• 810 33 472 43 52 55

Rest of Europe - Pay call

• 00 33 472 43 52 55

Postal address:

Zurich Insurance plc
Shurdington Road
Cheltenham
Gloucestershire
GL51 4BF

For Zurich policy numbers starting '32'

Policy or cover changes

• 0800 026 1886

Lines are open:

weekdays 8am - 6pm
Saturday 9am - 5pm
Sunday Closed

Renewals

• 0800 056 4290

Lines are open:

weekdays 8am - 6pm
Saturday 9am - 5pm
Sunday Closed

Reporting a claim or accident

• 0800 026 1846

Replacing or repairing glass

• 0800 400 641 (Option 1)

DAS Legal

• 0800 026 1831

Postal address:

Zurich Insurance plc
PO Box 446
Cardiff
CF10 5WA

For distribution partnerships

For businesses seeking an insurance partner

All enquiries

• 01489 864747

For existing customers

Ex-Alliance & Leicester

• 0800 026 1869

Ex-Bradford & Bingley

• 0800 026 1799

Ex-Homeserve

• 0800 026 1891
• 0800 026 1845

Openwork

• 0800 026 1790

For Zurich Private Clients (High net worth)

All enquiries

• 0800 302 9080
•  enquiries@zurichprivateclients.co.uk

Postal addresses:

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ

For broker enquiries

All enquiries

• 0800 226677

Remember to have your policy number or quote reference number to hand if you have one.

New customers

Home insurance quotes

• 0800 4080 977

Lines are open:

Weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm

Existing customers

For Zurich policy numbers starting 'ZP1'

Renewals

• 0800 4080 977

Lines are open:

Weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm

Making a change

If you are an existing customer, you can log in to your MyZurich account. Log in now to:

• View or amend a saved quote online
• View, download or print your policy details
• Make a change to your policy
• View your renewal

Don't have an account? If your policy number starts with the letters 'ZDM' you can register here

Home policy servicing

• 0800 408 0991

Lines are open:

Weekdays 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm

Home claims

• 0800 026 1751

Optional add-ons

(your statement of insurance will show whether you have this cover)

Legal expenses

• 0344 893 8164 (24 hour)

Home Emergency Expenses

• 0344 493 2843 (24 hour)

Personal Accident Cover

• 0370 241 4539

Garden Cover

• 0800 026 1751 (24 hour)

For Zurich policy numbers starting '32'

Policy or cover changes

• 0800 026 1891

Renewals

• 0800 056 4291

Claims

• 0800 026 1845

Law Club

• 0800 026 1832

Postal address

Zurich Insurance plc
PO Box 446
Cardiff
CF10 5WA

For Zurich policy numbers starting '12', '13', '14', '15' or '16' (containing 6 digits)

Policy or cover changes and renewals

• 0800 092 7288

Claims

• 0800 026 1799

Family legal expenses

• 0800 026 1832

For Zurich policy numbers starting '12' (containing 16 digits)

Policy or cover changes and renewals

• 0800 026 1856

Claims

• 0800 026 1751

For Zurich policy numbers starting '11'

Policy or cover changes and renewals

• 0800 923 4205

Claims

• 0800 026 1761

Family legal expenses

• 0800 026 1850

For Zurich policy numbers starting '100'

Policy or cover changes and renewals

• 0800 923 4204

Claims

• 0800 026 1799

For Zurich policy numbers starting '3'

Policy or cover changes and renewals

• 0800 923 4204

Claims

• 0800 026 1799

For Zurich policy numbers starting '4' or '5'

Policy or cover changes and renewals

• 01962 892 180

Claims

• 0800 026 1799

For distribution partnerships

For businesses seeking an insurance partner

All enquiries

• 01489 864747

For existing customers

ex-Alliance & Leicester

• 0800 026 1869

ex-Bradford & Bingley

• 0800 026 1799

ex-Homeserve

• 0800 026 1891
• 0800 026 1845

Openwork

• 0800 026 1790

For Zurich Private Clients (High net worth)

All enquiries

• 0800 302 9080
•  enquiries@zurichprivateclients.co.uk

Postal addresses

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ

For broker enquiries

All enquiries

• 0800 226677

Remember to have your policy number or quote number to hand if you have one.

New customers

Travel insurance quotes

• 0800 953 0567

Lines are open:
Weekdays 9am-5.30pm

Existing customers

Renewals

• 0800 953 0567

Lines are open:
Weekdays 9am-5.30pm

Making a change

Travel policy servicing

• 0800 953 0567

Lines are open:
Weekdays 9am-5.30pm

Travel claims

If calling from the UK

Zurich Assist

• 01242 218 999

24 hour worldwide medical & emergency assistance service

Claims helpline

• 0800 953 0569

Lines are open:

Weekdays 8am-6pm
Saturday 9am-1pm

Legal expenses and advice

• 0330 100 7891

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday

If calling from abroad

Zurich Assist

• +44 1242 218 999

24 hour worldwide medical & emergency assistance service

Claims helpline

• +44 (0) 1242 218 921

Lines are open:

Weekdays 8am-6pm
Saturday 9am-1pm

Legal expenses and advice

• +44 (0) 117 934 0510

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday

Postal addresses

Zurich Insurance plc
Shurdington Road
Cheltenham
Gloucestershire
GL51 4BF

Business Travel Customer Medical & Security Assistance

• 01489 868 888

General enquiries

For any questions you may have, on your existing Zurich Assurance plans or those plans you originally took out through Allied Dunbar or Eagle Star (now Zurich).

Phone our UK based team Monday to Friday 8.30am – 6.00pm and on Saturdays 9.30am – 12.30pm

We may record or monitor calls for training and quality purposes.

01793 514 514

To make an enquiry from abroad, please call:

 +44 1793 514 514

About to retire?

If you are coming up to retirement or you want to know about your options at retirement, find out how to get in touch at My retirement’s Contact us.

Need to make a claim?

Please visit our Make a claim page.

Want to update your details?

Manage my life insurance
Manage my pension
Manage my investments

Make a complaint

We value the opportunity to investigate any concerns you may have about our products or services.

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please follow the link below:

Make a complaint

Information for administrators, employees and consultants

When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.

All enquiries

• 0345 6000 283

Existing customers

• 0800 030 4428

Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England and Wales). An answer phone operates outside these hours.

Fax

• 0370 243 4804

Email

•  supportcentredc@uk.zurich.com

Postal address

Zurich Corporate Pensions Support Centre
PO Box 135
Cheltenham
Gloucestershire
GL52 8ZP
UK

Phone numbers

All enquiries

• 01273 863 400

New Customer Enquiry

• 01273 863 420

Existing Customer Enquiry

• 01273 863 430

Make a claim

Monday to Friday 9am to 5pm

• 01273 863 450

Emergency Coastal only out of hours

• 02085 026 999

Emergency Inland only out of hours

• 01785 248 793

Commercial Enquiries

• 01273 863 460

Broker Enquiries

• 01273 863 430

General fax

• 01273 863401

Claims fax

• 01273 863404

Email addresses

New & Existing Customers and Broker enquiries

•  underwriting@navandgen.co.uk

Make a claim

•  claims@navandgen.co.uk

Commercial enquiries

•  commercial@navandgen.co.uk

Website & other enquiries

•  enquiries@navandgen.co.uk

Post address

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Insurance for charities & voluntary organisations

Under £5m turnover

• 0800 917 9420

Over £5m turnover

• 0800 232 1901

Report a new claim

• 0800 302 9055

Repairing or replacing glass

• 0800 302 9055 (option 1 followed by option 1)

All enquiries

• 0800 868 686

Northern office

• 0113 202 8770

Central and Southern office

• 0800 432 0136

Email address

•  engineering@uk.zurich.com

Postal address

Zurich Engineering
126 Hagley Road
Edgbaston
Birmingham
B16 9PF

Contact information for IFAs

Life assurance, pensions and investments

• 08085 546 546

Contact information for Brokers

Charities:

Birmingham

• 0121 697 8520
•  alan.hughes@uk.zurich.com

Leeds

• 0113 202 1922
•  carolyne.kemp@uk.zurich.com

Manchester

• 0161 952 8767
•  peter.hodgkinson@uk.zurich.com

Glasgow

• 0113 202 1922
•  david.ritchie@uk.zurich.com

Sutton

• 0208 722 5641
•  ramnik.kacha@uk.zurich.com

Bristol

• 0117 917 1322
•  adam.cutmore@uk.zurich.com

Belfast

• 028 9024 5222
•  angela.hynes@uk.zurich.com

Construction:

Birmingham

• 0800 302 9061

Leeds

• 0800 302 9062

Manchester

• 0800 302 9062

Sutton

• 0207 617 4242

London

• 0207 617 4242

Bristol

• 0800 302 9061

Belfast

• 0289 055 8769

Global Corporate

• 0207 648 3200

Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ

Home

• 0800 868 686

Motor

• 0800 333 800

Navigators & General

• 01273 863 400
•  enquiries@navandgen.co.uk

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Package Business

• 0800 302 9059

Property investment:

• 0800 302 9059

Birmingham

• 0121 697 4411

Leeds

• 0800 868 686

Manchester

• 0800 904 7015

Glasgow

• 0800 868 686

London

• 020 7360 5469

Bristol

• 0800 868 686

Belfast

• 0289 055 8868

Private Clients:

New business

• 01625 445 188
•  enquiries@zurichprivateclients.co.uk

Existing customers

• 01625 445 149
•  enquiries@zurichprivateclients.co.uk

Zurich Private Clients
2nd Floor
Sandfield House
Water Lane
Wilmslow
Cheshire
SK9 5AR

SME:

Birmingham

• 0800 868 686

Leeds

• 0800 868 686

Manchester

• 0800 868 686

Glasgow

• 0800 868 686

Sutton

• 020 8643 3355

London

• 0207 617 4242

Bristol

• 0800 868 686

Belfast

• 0800 868 686

All enquiries

• 0800 302 9080

Email address

•  enquiries@zurichprivateclients.co.uk

Postal address

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ

Public sector insurance and services

New quotes

• 0800 335500

Office directory

Existing customers

You may wish to contact your Risk and Insurance Consultant

Replacing and repairing glass

• 0800 026 1789 (option 1)

Reporting a new claim

• 0800 335500

Key contact details

Zurich have appointed Armour Risk Management to handle new and existing claims on our behalf with effect from 30 January 2017. However, please note that if your current point of contact for Your Claim is with our loss adjusters, Cunningham Lindsey, or our solicitors, DAC Beachcroft, then that arrangement is not impacted and they will continue to be your point of contact.

Customer Support Team

• 03334 000 393

Claims Team

• 03334 000 393

Customer Support Email

•  buildingguarantee@armourrisk.com

Claims Email

•  buildingguarantee@armourrisk.com

Postal address

UK Building Guarantee Team
Armour Risk Management Ltd
20 Old Broad Street
London
EC2N 1DP

Indemnity for solicitors, accountants and other professionals

All enquiries

• 0800 026 1796

Claims

• 0800 232 1925

Email

•  professionals@uk.zurich.com

Online contact form

For corporations with a turnover over £300m

All enquiries

• 020 7648 3200

Existing customers

• 0800 096 6233

Replacing or repairing glass

• 0800 302 9057

Motor Claims

• 0800 026 1791

Casualty Claims

• 0800 026 0184

Postal address:

Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ

Online contact form

All enquiries

• 01625 527242

Fax

• 01625 549499

Email

•  surety.bonds@uk.zurich.com

Postal address:

Zurich Surety
Cypress House
3 Grove Avenue
Wilmslow
Cheshire SK9 5EG

Online contact form

All enquiries

• 01624 662 266

Fax

• 01624 662 038

Email

•  helppoint.iom@zurich.com

Postal address:

Zurich International Life
43-51 Athol Street
Douglas
Isle of Man
IM99 1EF
British Isles

Relationship Banking team

• 01624 671 666

Open 9am to 5pm (GMT) Monday to Friday.

Fax

• 01624 627526

Email

•  relationship.banking@zurich.com

Postal address

Zurich Bank International Limited
PO Box 422
43-51 Athol Street
Douglas
Isle of Man
IM99 1ET
British Isles

For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.

Main switchboard

• 08000 966 233