Contact us
Please select the type of business you want to contact from the list below.
If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.
General Insurance
For car, car hire excess, home, travel and business insurance
Life Insurance
For life insurance, pensions and investments
Phone: 0800 335 500
Opening Hours: Mon-Fri 9am-5pm
If you are an existing customer of Zurich Life Assurance plc in Ireland and are invested in the International Portfolio Bond, please contact:
Zurich Car Insurance is now closed to new business. If you would like to contact us about an existing policy click here to manage your existing car insurance.
Zurich Home Insurance is now closed to new business. If you would like to contact us about an existing policy click here to manage your existing home insurance.
New customer - Quote and Sale
Due to the current impact Coronavirus (Covid-19) is having globally and with the FCO's (Foreign and Commonwealth Office) latest guidelines extending advice against all but essential international travel for British Nationals, we have taken the decision to pause the sale of travel insurance to new customers. We believe that pausing new sales at this time, will allow us to fully focus on servicing our existing customers.
More information can be found here.
Emergency Contact Details
If you have any questions about your policy, you can call us on 0800 953 0567 or email travel.service@uk.zurich.com
We recommend that you save these important telephone number into your mobile phone.
Zurich Assist
24 hour worldwide medical & emergency assistance service
Phoning from the UK: 01793 405 999
Phoning from abroad: +44 1793 405 999
Travel claims helpline
Weekdays 9am - 5:30pm
Phoning from the UK: 0800 953 0569
Phoning from abroad: +44 1793 405 921
Legal expenses and advice
Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am - 5pm Monday to Friday
Phoning from the UK: 0330 100 7891
Phoning from abroad: +44 117 934 0510
Customer Medical and Security Assistance
Phoning from the UK: 01489 868 888
Phoning from abroad: +44 1489 868 888
Existing Customers - Customer Service and Renewals
All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.
Renewals
Lines are open: Weekdays 9am - 5pm
Customer Service
Lines are open: Weekdays 9am - 5pm
Postal Address
Zurich Insurance plc
Jewry House
Jewry Street
Winchester
SO23 8RZ
Broker and Distributor Partnership Opportunities
For further information please contact:
For businesses seeking an insurance partner
All enquiries 01489 864 747
For broker enquiries
All enquiries 0800 226 677
General enquiries
For any questions you may have, on your existing Zurich Assurance plans or those plans you originally took out through Allied Dunbar or Eagle Star (now Zurich).
Phone our UK based team Monday to Friday 8.30am – 5.30pm, excluding bank holidays.
We may record or monitor calls for training and quality purposes.
To make an enquiry from abroad, please call:
If you have any questions before purchasing your policy, please don't hesitate to give us a call on Monday to Friday from 8am – 6.30pm or on Saturdays from 9.30am – 12.30pm:
About to retire?
If you are coming up to retirement or you want to know about your options at retirement, find out how to get in touch at My retirement’s Contact us.
Need to make a claim?
Please visit our Make a claim page.
Want to update your details?
Manage my life insurance
Manage my pension
Manage my investments
Make a complaint
We value the opportunity to investigate any concerns you may have about our products or services.
Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.
If you need to make a complaint about Zurich's products or services then please follow the link below:
Information for administrators, employees and consultants
When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.
All enquiries
Existing customers
Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England and Wales). An answer phone operates outside these hours.
Fax
Postal address
Zurich Corporate Pensions Support Centre
PO Box 135
Cheltenham
Gloucestershire
GL52 8ZP
UK
Phone numbers
All enquiries
New Customer Enquiry
Existing Customer Enquiry
Make a claim
Monday to Friday 9am to 5pm
Emergency Coastal only out of hours
Emergency Inland only out of hours
Commercial Enquiries
Broker Enquiries
General fax
01273 863401
Claims fax
01273 863404
Email addresses
New & Existing Customers and Broker enquiries
Make a claim
Commercial enquiries
Website & other enquiries
Post address
Navigators & General
Brighton
PO Box 3707
SN4 4AX
All enquiries
Northern office
Central and Southern office
Email address
Postal address
Zurich Engineering
126 Hagley Road
Edgbaston
Birmingham
B16 9PF
Contact information for IFAs
Life assurance, pensions and investments
08085 546 546Contact information for Brokers
Charities:
Birmingham
0121 697 8520
alan.hughes@uk.zurich.com
Leeds
0113 202 1922
carolyne.kemp@uk.zurich.com
Manchester
0161 952 8767
peter.hodgkinson@uk.zurich.com
Glasgow
0113 202 1922
david.ritchie@uk.zurich.com
Sutton
0208 722 5641
ramnik.kacha@uk.zurich.com
Bristol
0117 917 1322
adam.cutmore@uk.zurich.com
Belfast
028 9024 5222
angela.hynes@uk.zurich.com
Construction:
Birmingham
Leeds
Manchester
Sutton
London
Bristol
Belfast
Global Corporate
Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ
Home
Motor
Navigators & General
01273 863 400
enquiries@navandgen.co.uk
Navigators & General
Brighton
PO Box 3707
SN4 4AX
Package Business
Property investment:
Birmingham
Leeds
Manchester
Glasgow
London
Bristol
Belfast
Private Clients:
New business
01625 445 188
enquiries@zurichprivateclients.co.uk
Existing customers
01625 445 149
enquiries@zurichprivateclients.co.uk
Zurich Private Clients
2nd Floor
Sandfield House
Water Lane
Wilmslow
Cheshire
SK9 5AR
SME:
Birmingham
Leeds
Manchester
Glasgow
Sutton
London
Bristol
Belfast
All enquiries
Email address
enquiries@zurichprivateclients.co.uk
Postal address
ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH
ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ
Public sector insurance and services
Sales & Underwriting
Public Services: 01252 387002
Housing: 01252 387055
Education: 01252 387043
Email: ZMSalesOps@uk.zurich.com
Town & Parish Councils: 0800 0778 552
Email: enquiries@zurichtogether.co.uk
Insurance for charities & voluntary organisations:
Under £5m turnover: 0800 917 9420
Over £5m turnover: 0800 232 1901
Email: enquiries@zurichtogether.co.uk
Replacing and repairing glass
National Windscreens: 0800 622 122
Zurich Municipal Office Directory
Click here to view the Zurich Municipal Office Directory
Zurich Insurance plc (we, Zurich, us, our) transferred part of our general insurance business comprised of our UK Building Guarantee policies (the Policies) to East West Insurance Company Limited (the Transfer). East West Insurance Company Limited is a UK authorised insurance company which is part of the Armour Group. The Armour Group is a group of companies which operates within the international insurance and reinsurance sectors. It includes licensed insurers and reinsurers as well as specialised service companies.
The Transfer was carried out by an Irish High Court (the Court) process used to transfer insurance businesses. The Court approved the Transfer at a hearing on 14 March 2018 and the Transfer took place on 31 March 2018.
Any matters relating to the UK Building Guarantee portfolio (including but not limited to new or existing claims) should be directed to Armour Risk Management Limited using the following contact details:
Customer Support Team
Claims Team
buildingguarantee@armourrisk.com
Postal address
UK Building Guarantee Team
Armour Risk Management Ltd
20 Old Broad Street
London
EC2N 1DP
For corporations with a turnover over £300m
All enquiries
Existing customers
Replacing or repairing glass
Motor Claims
Casualty Claims
Postal address:
Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ
All enquiries
Fax
Postal address:
Zurich Surety
Cypress House
3 Grove Avenue
Wilmslow
Cheshire SK9 5EG
All enquiries
Fax
Postal address:
Zurich International Life
43-51 Athol Street
Douglas
Isle of Man
IM99 1EF
British Isles
For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.
Main switchboard
Unsure of the business area you need?
Zurich Central Switchboard - Swindon
Phone: 0800 096 6233 or +44 1793 511 227 (if dialling outside of the UK)
8.30am to 5.30pm Monday to Friday, excluding bank holidays
Or get in touch via online form
Top tip - Have your plan number or reference number handy when you call, so we can put you through to the right place.
Our office locations
How else can we help?
We value the opportunity to investigate any concerns you may have about our products or services.
Complaints
Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.
If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.
(Please note Sterling Bond customers should follow the Life insurance, pensions & investments link below.)
Life insurance, pensions & investments
For car, home, travel and business insurance
Car, home and travel insurance customers can also refer to the relevant policy document for complaints contact details and procedures:
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