Contact Us | Zurich

Contact us

Please select the type of business you want to contact from the list below.

  • What business area do you want to contact?
  • International Portfolio Bond customers

    If you are an existing customer of Zurich Life Assurance plc in Ireland and are invested in the International Portfolio Bond, please contact:

    0370 850 6130

  • Complaints

    If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

    General Insurance
    For car, home, travel and business insurance

    Life Insurance
    For life insurance, pensions and investments

  • Car insurance

    New Customer - Quote and Sales

    0800 408 0977

    Lines are open:

    Weekdays 9am - 8pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm

     

    Emergency Contact Details

    All existing Zurich Car Insurance customers should reference the "contacting us" section of their policy terms and conditions for contact details specific to their individual policy.

    Customers with a policy number starting ZDM (and sold post April 2014) should use the details below:

    If you have any questions about your policy or would like to discuss any other insurance needs, please feel free to contact us at zurich.co.uk or call us on 0800 408 0975.

     

    How to make a claim

    Reporting a claim or accident in the UK

    0800 026 1777

    Reporting a claim or accident in Europe

    00 44 800 026 1777

    Replacing or repairing glass

    0800 015 8050

    24 hours a day, 365 days a year

    When you contact us about a claim, you will need to tell us:

    • Your name, address and telephone number(s)
    • The place where the loss or damage occurred
    • What caused the loss or damage

     

    Optional add on cover

    Your statement of insurance will show whether you have cover under this part.

    Uninsured loss recovery and legal expenses 0800 026 1877

    Personal Accident cover 0370 241 4539

    Excess Protect 0203 503 0500

    Hire car 0800 026 1877

    Motor Legal Helpline 0800 026 1831
    24 hours a day, 365 days a year

    Keycare 0345 303 4017

     

    Breakdown cover

    Your statement of insurance will show whether you have cover under the following parts:

    Emergency breakdown assistance in the UK

    0330 159 0262

    (This number is charged at the national call rate and is included in inclusive minute plans from landlines and mobiles.)

     

    Breakdown cover in Europe

    Emergency breakdown assistance (as long as you have bought this optional cover).

      Freephone Pay Call

    France and Monaco 0330 159 0342 00 33 472 43 52 55

    Republic of Ireland 1 800 535 005  00 44 800 107 9058

    Serbia and Montenegro 99 33 472 43 52 55

    Azerbaijan, Belarus, Georgia, Russia, Ukraine 810 33 472 43 52 55

    Rest of Europe 00 33 472 43 52 55

     

    Existing Customers - Customer Service and Renewals

    All existing Zurich Car Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.

    Customers with a policy number starting ZDM should use the details below:

    Renewals

    0800 408 0975

    Lines are open:

    Weekdays 9am - 8pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm

    Customer service

    Lines are open:

    Weekdays 9am - 6pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm

    Email us at:

     customer.service@myzurich.co.uk

    Postal address:

    Zurich Insurance plc
    Shurdington Road
    Cheltenham
    Gloucestershire
    GL51 4BF

    Making a change

    If you are an existing customer, you can log in to your MyZurich account. Log in now to:

    • View or amend a saved quote online
    • View, download or print your policy details
    • Make a change to your policy
    • View your renewal

    Don't have an account? If your policy number starts with the letters 'ZDM' you can register here.

     

    Existing Customers - polices that DO NOT start ZDM

    All other Zurich car insurance customers should reference the contact section of their policy terms and conditions for contact details specific to their individual policy.

    Failing this please contact the Zurich Central Switchboard below. Please ensure you have a note of your policy number

    0800 096 6233 or 01793 511 227

    8:30am - 6:30pm Monday to Friday, 9:30am - 12:30pm Saturdays

    Email:  uk.webmaster@uk.zurich.com

     

    Broker and Distribution Partnership Opportunities

    For further information please contact:

    For businesses seeking an insurance partner

    All enquiries

    0148 986 4747

    For broker enquiries

    All enquiries

    0800 226677

  • Home insurance

    New Customer - Quote and Sales

    0800 408 0975

    Lines are open:

    Weekdays 9am - 8pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm
     

    Emergency Contact Details

    All existing Zurich Home Insurance customers should reference the "contacting us" section of their policy terms and conditions for contact details specific to their individual policy.

    Customers with a policy number starting ZP1 should use the details below:

    If you have any questions about your policy or would like to discuss any other insurance needs, please feel free to contact us at www.zurich.co.uk or call 0800 408 0975.

    Legal Advice Helpline

    The Legal Advice Helpline us provided free of charge (even if you do not have legal expenses cover). To make use of this service please phone the legal expenses helpline on 0344 893 8164.

    Making a claim

    Making a claim under this policy could not be easier.

    To report a claim under the buildings, contents, personal possessions and garden parts call the helpline on:

    0800 026 1751

    The claims helpline is available 24 hours a day, 365 days a year.

    When you contact us about a claim, you will need to tell us:

    • Your name, address and telephone number(s)
    • The place where the loss or damage occurred
    • What caused the loss or damage

    If you are calling us about a claim you have already told us about, our team will be available Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

    If you have purchased optional Home emergency expenses, please use the contact details below in the event of an emergency.

    Optional add on cover

    Your statement of insurance will show whether you have cover under these parts.

    Legal Expenses 0344 893 8164 (24 hour)

    Home Emergency Expenses 0344 493 2843 (24 hour)

    Personal Accident Cover 0370 241 4539

     

    Existing Customers - Customer Service and Renewals

    All existing Zurich Home Insurance customers should reference the "contacting us" section of their policy terms and conditions for contact details specific to their individual policy.

    Customers with a policy number starting ZP1 should use the details below:

    Renewals

    0800 408 0975

    Lines are open:

    Weekdays 9am - 8pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm

    Customer Service

    0800 408 0975

    Lines are open:

    Weekdays 9am - 6pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 10am - 4pm

    Postal Address

    Zurich Insurance
    Po Box 446
    Cardiff
    CF10 5WA

     

    Making a change

    If you are an existing customer, you can log in to your MyZurich account. Log in now to:

    • View or amend a saved quote online
    • View, download or print your policy details
    • Make a change to your policy
    • View your renewal

    Don't have an account? If your policy number starts with the letters 'ZP1' you can register here.

     

    Existing Customers - policies that DO NOT start ZP1

    All other Zurich home insurance customers should reference the contact section of their policy terms and conditions for contact details specific to their individual policy. 

    Failing this please contact the Zurich Central Switchboard below. Please ensure you have a note of your policy number.

    Phone 0800 096 6233 or 01793 511 227

    8.30am to 6.30pm Monday to Friday, 9.30am to 12.30pm Saturdays

    Email:  uk.webmaster@uk.zurich.com

     

    Broker and Distributor Partnership Opportunities

    For further information please contact:

    For businesses seeking an insurance partner

    All enquiries

    01489 864 747

    For broker enquiries

    All enquiries

    0800 226 677

  • Travel insurance

    New customer - Quote and Sale

    0800 953 0567

    Lines are open:

    Weekdays 9am - 5.30pm

     

    Emergency Contact Details

    All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy. 

    If you have any questions about your policy, please contact us at www.zurich.co.uk or call us on 0800 953 0567.

    We recommend that you save these important telephone number into your mobile phone.

    Phoning from the UK Phoning from abroad

    Zurich Assist
    24 hour worldwide medical & emergency assistance service 01242 218 999 +44 1242 218 999

    Claims helpline
    Monday to Friday 8am - 6pm and Saturday 9am - 1pm 0800 953 0569 +44 1242 218 921

    Legal expenses and advice
    Advice about the law in England and Wales is available 24 hours,  0330 100 7891 +44 117 934 0510
    seven days a week. Legal advice for other countries (and for actual
    claims) is available 9am - 5pm Monday to Friday

    Business Travel
    Customer Medical and Security Assistance 01489 868 888 +44 1489 868 888

     

    Existing Customers - Customer Service and Renewals

    All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.

    Renewals

    0800 953 0567

    Lines are open:

    Weekdays 9am - 5.30pm
     

    Customer Service

    0800 953 0567

    Lines are open:

    Weekdays 9am - 5.30pm
     

    Postal Address

    Zurich Insurance plc
    Shurdington Road
    Cheltenham
    Gloucestershire
    GL51 4BF

     

    Broker and Distributor Partnership Opportunities

    For further information please contact:

    For businesses seeking an insurance partner

    All enquiries

    01489 864 747

    For broker enquiries

    All enquiries

    0800 226 677

     

  • Life insurance, Pensions and Investments

    General enquiries

    For any questions you may have, on your existing Zurich Assurance plans or those plans you originally took out through Allied Dunbar or Eagle Star (now Zurich).

    Phone our UK based team Monday to Friday 8.30am – 6.00pm and on Saturdays 9.30am – 12.30pm

    We may record or monitor calls for training and quality purposes.

    01793 514 514

    To make an enquiry from abroad, please call:

     +44 1793 514 514

    About to retire?

    If you are coming up to retirement or you want to know about your options at retirement, find out how to get in touch at My retirement’s Contact us.


    Need to make a claim?

    Please visit our Make a claim page.


    Want to update your details?

    Manage my life insurance
    Manage my pension
    Manage my investments


    Make a complaint

    We value the opportunity to investigate any concerns you may have about our products or services.

    Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

    If you need to make a complaint about Zurich's products or services then please follow the link below:

    Make a complaint

  • Zurich Corporate Pensions

    Information for administrators, employees and consultants

    When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.

    All enquiries

    Existing customers

    Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England and Wales). An answer phone operates outside these hours.

    Fax

    Email

    Postal address

    Zurich Corporate Pensions Support Centre
    PO Box 135
    Cheltenham
    Gloucestershire
    GL52 8ZP
    UK

  • Boat insurance from Navigators & General

    Phone numbers

    All enquiries

    New Customer Enquiry

    Existing Customer Enquiry

    Make a claim

    Monday to Friday 9am to 5pm

    Emergency Coastal only out of hours

    Emergency Inland only out of hours

    Commercial Enquiries

    Broker Enquiries

    General fax

    Claims fax

    Email addresses

    New & Existing Customers and Broker enquiries

    Make a claim

    Commercial enquiries

    Website & other enquiries

    Post address

    Navigators & General
    Brighton
    PO Box 3707
    SN4 4AX

  • Charity insurance
  • Commercial & SME insurance

    Report a new claim

    Repairing or replacing glass

  • Risk management & engineering inspection services

    All enquiries

    Northern office

    Central and Southern office

    Email address

    Postal address

    Zurich Engineering
    126 Hagley Road
    Edgbaston
    Birmingham
    B16 9PF

  • Intermediaries

    Contact information for IFAs

    Life assurance, pensions and investments

    Contact information for Brokers

    Charities:

    Birmingham

    Leeds

    Manchester

    Glasgow

    Sutton

    Bristol

    Belfast

    Construction:

    Birmingham

    Leeds

    Manchester

    Sutton

    London

    Bristol

    Belfast

    Global Corporate

    Zurich Global Corporate
    70 Mark Lane
    London
    EC3R 7NQ

    Home

    Motor

    Navigators & General

    Navigators & General
    Brighton
    PO Box 3707
    SN4 4AX

    Package Business

    Property investment:

    Birmingham

    Leeds

    Manchester

    Glasgow

    London

    Bristol

    Belfast

    Private Clients:

    New business

    Existing customers

    Zurich Private Clients
    2nd Floor
    Sandfield House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AR

    SME:

    Birmingham

    Leeds

    Manchester

    Glasgow

    Sutton

    London

    Bristol

    Belfast

  • Zurich Private Clients

    All enquiries

    Email address

    Postal address

    ZPC Underwriting
    PO Box 3586
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AH

    ZPC Claims
    PO Box 3587
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AJ

  • Zurich Municipal

    Public sector insurance and services

    New quotes

    Public Services: 01252 387002
    Housing:     01252 387055
    Education: 01252 387043
    email:  ZMSalesOps@uk.zurich.com

    Town & Parish Councils: 08000 778 552
    email:  enquiries@zurichtogether.co.uk

    Insurance for charities & voluntary organisations:
    Under £5m turnover:  0800 917 9420
    Over £5m turnover:  0800 232 1901
    email:  enquiries@zurichtogether.co.uk

    Existing customers

    0800 335 500

    Replacing and repairing glass

    National Windscreens: 01489 882110 option 1 or 0800 622 122

    Reporting a new claim

    0800 335 500

     

  • Zurich Building Guarantee

    Key contact details


    Zurich have appointed Armour Risk Management to handle new and existing claims on our behalf with effect from 30 January 2017. However, please note that if your current point of contact for Your Claim is with our loss adjusters, Cunningham Lindsey, or our solicitors, DAC Beachcroft, then that arrangement is not impacted and they will continue to be your point of contact.


    Customer Support Team

    Claims Team

    Customer Support Email

    Claims Email

    Postal address

    UK Building Guarantee Team
    Armour Risk Management Ltd
    20 Old Broad Street
    London
    EC2N 1DP

  • Zurich Financial Lines

    Indemnity for solicitors, accountants and other professionals

    All enquiries

    Claims

    Email

    Online contact form

  • Zurich Global Corporate UK

    For corporations with a turnover over £300m

    All enquiries

    Existing customers

    Replacing or repairing glass

    Motor Claims

    Casualty Claims

    Postal address:

    Zurich Global Corporate
    70 Mark Lane
    London
    EC3R 7NQ

    Online contact form

  • Zurich Global Corporate UK - Surety

    All enquiries

    Fax

    Email

    Postal address:

    Zurich Surety
    Cypress House
    3 Grove Avenue
    Wilmslow
    Cheshire SK9 5EG

    Online contact form

  • Zurich International Life

    All enquiries

    Fax

    Email

    Postal address:

    Zurich International Life
    43-51 Athol Street
    Douglas
    Isle of Man
    IM99 1EF
    British Isles

  • Marketing enquiries

    For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.

    Main switchboard

  • Press Office / Media Relations
    Click here to view our Media Contacts page.
  • I'm not sure / Zurich UK Central Enquiries

    Unsure of the business area you need?


    Zurich Central Switchboard - Swindon


    Phone: 0800 096 6233 or 01793 511 227

    8.30am to 6.30pm Monday to Friday, 9.30am to 12.30pm Saturdays

    Email: uk.webmaster@uk.zurich.com

    Top tip - Have your plan number or reference number handy when you call, so we can put you through to the right place.

FAQs

Car, home and travel insurance

For instant answers to your questions about Zurich do have a look at our FAQs, where you’ll find a wide range of answers on our services and policies.

How else can we help?

We value the opportunity to investigate any concerns you may have about our products or services.

Complaints

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

Life insurance, pensions & investments

General Insurance

For car, home, travel and business insurance

Car, home and travel insurance customers can also refer to the relevant policy document for complaints contact details and procedures:

Car

Home

Travel