New Customer - Quote and Sales
0800 408 0975
Lines are open:
Weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm
Emergency Contact Details
All existing Zurich Home Insurance customers should reference the "contacting us" section of their policy terms and conditions for contact details specific to their individual policy.
Customers with a policy number starting ZP1 should use the details below:
If you have any questions about your policy or would like to discuss any other insurance needs, please feel free to contact us at www.zurich.co.uk or call 0800 408 0975.
Legal Advice Helpline
The Legal Advice Helpline us provided free of charge (even if you do not have legal expenses cover). To make use of this service please phone the legal expenses helpline on 0344 893 8164.
Making a claim
Making a claim under this policy could not be easier.
To report a claim under the buildings, contents, personal possessions and garden parts call the helpline on:
0800 026 1751
The claims helpline is available 24 hours a day, 365 days a year.
When you contact us about a claim, you will need to tell us:
- Your name, address and telephone number(s)
- The place where the loss or damage occurred
- What caused the loss or damage
If you are calling us about a claim you have already told us about, our team will be available Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.
If you have purchased optional Home emergency expenses, please use the contact details below in the event of an emergency.
Optional add on cover
Your statement of insurance will show whether you have cover under these parts.
Legal Expenses 0344 893 8164 (24 hour)
Home Emergency Expenses 0344 493 2843 (24 hour)
Personal Accident Cover 0370 241 4539
Existing Customers - Customer Service and Renewals
All existing Zurich Home Insurance customers should reference the "contacting us" section of their policy terms and conditions for contact details specific to their individual policy.
Customers with a policy number starting ZP1 should use the details below:
Renewals
0800 408 0975
Lines are open:
Weekdays 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 9am - 5pm
Customer Service
0800 408 0975
Lines are open:
Weekdays 9am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday Monday 10am - 4pm
Postal Address
Zurich Insurance
Po Box 446
Cardiff
CF10 5WA
Making a change
If you are an existing customer, you can log in to your MyZurich account. Log in now to:
- View or amend a saved quote online
- View, download or print your policy details
- Make a change to your policy
- View your renewal
Don't have an account? If your policy number starts with the letters 'ZP1' you can register here.
Existing Customers - policies that DO NOT start ZP1
All other Zurich home insurance customers should reference the contact section of their policy terms and conditions for contact details specific to their individual policy.
Failing this please contact the Zurich Central Switchboard below. Please ensure you have a note of your policy number.
Phone 0800 096 6233 or 01793 511 227
8.30am to 6.30pm Monday to Friday, 9.30am to 12.30pm Saturdays
Get in touch via online form
Broker and Distributor Partnership Opportunities
For further information please contact:
For businesses seeking an insurance partner
All enquiries
01489 864 747
For broker enquiries
All enquiries
0800 226 677