Cookies

We use cookies to provide you with a responsive service to make your experience of our website(s) better. Please confirm that you agree to our use of cookies in accordance with our cookies policy.

By continuing to use our website we will assume that you are happy to receive non-privacy intrusive cookies. Please be aware that if you disable cookies some functionality on the site will not work.

Alternatively, read our cookies policy to find out more about our cookie use and how to disable cookies.


    • Protect the environment. Think before you print.

Contact us

Please select the type of business you want to contact from the list below.

  • What business area do you want to contact?
  • Complaints
  • Green Card Portal Helpdesk
  • International Portfolio Bond customers
  • Car insurance
  • Home insurance
  • Travel insurance
  • Life insurance, Pensions and Investments
  • Zurich Corporate Pensions
  • Boat insurance from Navigators & General
  • Charity insurance
  • Commercial & SME insurance
  • Risk management & engineering inspection services
  • Intermediaries
  • Zurich Private Clients
  • Zurich Municipal
  • Zurich Building Guarantee
  • Zurich Global Corporate UK
  • Zurich Global Corporate UK - Surety
  • Zurich International Life
  • Marketing enquiries
  • Press Office / Media Relations
  • I'm not sure / Zurich UK Central Enquiries

If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

General Insurance
For car, car hire excess, home, travel and business insurance

Life Insurance
For life insurance, pensions and investments

Phone: 0800 335 500

Opening Hours: Mon-Fri 9am-5pm

If you are an existing customer of Zurich Life Assurance plc in Ireland and are invested in the International Portfolio Bond, please contact:

0370 850 6130

Zurich Car Insurance is now closed to new business. If you would like to contact us about an existing policy click here to manage your existing car insurance.

Zurich Home Insurance is now closed to new business. If you would like to contact us about an existing policy click here to manage your existing home insurance.

New customer - Quote and Sale

0800 953 0567

Lines are open: Weekdays 9am - 5pm


Emergency Contact Details

All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.

If you have any questions about your policy, please contact us at www.zurich.co.uk or call us on 0800 953 0567.

We recommend that you save these important telephone number into your mobile phone.

Phoning from the UK Phoning from abroad

Zurich Assist

24 hour worldwide medical & emergency assistance service

01793 405 999

+44 1793 405 999

Claims helpline

Weekdays 9am - 5:30pm

0800 953 0569

+44 1793 405 921

Legal expenses and advice

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am - 5pm Monday to Friday

0330 100 7891

+44 117 934 0510

Business Travel

Customer Medical and Security Assistance

01489 868 888

+44 1489 868 888

Existing Customers - Customer Service and Renewals

All existing Zurich Travel Insurance customers should reference the “contacting us” section of their policy terms and conditions for contact details specific to their individual policy.

Renewals

0800 953 0567

Lines are open: Weekdays 9am - 5pm

Customer Service

0800 953 0567

Lines are open: Weekdays 9am - 5pm

Postal Address

Zurich Insurance plc
Jewry House
Jewry Street
Winchester
SO23 8RZ


Broker and Distributor Partnership Opportunities

For further information please contact:

For businesses seeking an insurance partner

All enquiries

01489 864 747

For broker enquiries

All enquiries

0800 226 677

General enquiries

For any questions you may have, on your existing Zurich Assurance plans or those plans you originally took out through Allied Dunbar or Eagle Star (now Zurich).

Phone our UK based team Monday to Friday 8.30am – 6.00pm and on Saturdays 9.30am – 12.30pm

We may record or monitor calls for training and quality purposes.

01793 514 514

To make an enquiry from abroad, please call:

+44 1793 514 514

If you have any questions before purchasing your policy, please don't hesitate to give us a call on:

0370 850 5682

About to retire?

If you are coming up to retirement or you want to know about your options at retirement, find out how to get in touch at My retirement’s Contact us.

Need to make a claim?

Please visit our Make a claim page.

Want to update your details?

Manage my life insurance
Manage my pension
Manage my investments

Make a complaint

We value the opportunity to investigate any concerns you may have about our products or services.

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please follow the link below:

Make a complaint

Information for administrators, employees and consultants

When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.

All enquiries

  0345 6000 283

Existing customers

 0800 030 4428

Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England and Wales). An answer phone operates outside these hours.

Fax

  0370 243 4804

Email

  supportcentredc@uk.zurich.com

Postal address

Zurich Corporate Pensions Support Centre
PO Box 135
Cheltenham
Gloucestershire
GL52 8ZP
UK

Phone numbers

All enquiries

  01273 863 400

New Customer Enquiry

  01273 863 420

Existing Customer Enquiry

  01273 863 430

Make a claim

Monday to Friday 9am to 5pm

  01273 863 450

Emergency Coastal only out of hours

  02085 026 999

Emergency Inland only out of hours

  01785 248 793

Commercial Enquiries

  01273 863 460

Broker Enquiries

    01273 863 430

General fax

    01273 863401

Claims fax

    01273 863404


Email addresses

New & Existing Customers and Broker enquiries

   underwriting@navandgen.co.uk

Make a claim

   claims@navandgen.co.uk

Commercial enquiries

   commercial@navandgen.co.uk

Website & other enquiries

   enquiries@navandgen.co.uk


Post address

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Report a new claim

0800 302 9055

Repairing or replacing glass

0800 302 9055 (option 1 followed by option 1)

All enquiries

0800 868 686

Northern office

0113 202 8770

Central and Southern office

0800 432 0136

Email address

 engineering@uk.zurich.com

Postal address

Zurich Engineering
126 Hagley Road
Edgbaston
Birmingham
B16 9PF

Contact information for IFAs

Life assurance, pensions and investments

08085 546 546

Contact information for Brokers

Charities:

Birmingham

0121 697 8520
 alan.hughes@uk.zurich.com

Leeds

0113 202 1922
 carolyne.kemp@uk.zurich.com

Manchester

0161 952 8767
 peter.hodgkinson@uk.zurich.com

Glasgow

0113 202 1922
 david.ritchie@uk.zurich.com

Sutton

0208 722 5641
 ramnik.kacha@uk.zurich.com

Bristol

0117 917 1322
 adam.cutmore@uk.zurich.com

Belfast

028 9024 5222
 angela.hynes@uk.zurich.com

Construction:

Birmingham

0800 302 9061

Leeds

0800 302 9062

Manchester

0800 302 9062

Sutton

0207 617 4242

London

0207 617 4242

Bristol

0800 302 9061

Belfast

0289 055 8769

Global Corporate

0207 648 3200

Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ

Home

0800 868 686

Motor

0800 333 800

Navigators & General

01273 863 400
 enquiries@navandgen.co.uk

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Package Business

0800 302 9059

Property investment:

0800 302 9059

Birmingham

0121 697 4411

Leeds

0800 868 686

Manchester

0800 904 7015

Glasgow

0800 868 686

London

020 7360 5469

Bristol

0800 868 686

Belfast

0289 055 8868

Private Clients:

New business

01625 445 188
 enquiries@zurichprivateclients.co.uk

Existing customers

01625 445 149
 enquiries@zurichprivateclients.co.uk

Zurich Private Clients
2nd Floor
Sandfield House
Water Lane
Wilmslow
Cheshire
SK9 5AR

SME:

Birmingham

0800 868 686

Leeds

0800 868 686

Manchester

0800 868 686

Glasgow

0800 868 686

Sutton

020 8643 3355

London

0207 617 4242

Bristol

0800 868 686

Belfast

0800 868 686

All enquiries

0800 302 9080

Email address

 enquiries@zurichprivateclients.co.uk

Postal address

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ

Public sector insurance and services

Sales & Underwriting

Public Services: 01252 387002

Housing: 01252 387055

Education: 01252 387043

Email: ZMSalesOps@uk.zurich.com

Town & Parish Councils: 0800 0778 552

Email: enquiries@zurichtogether.co.uk

Insurance for charities & voluntary organisations:

Under £5m turnover: 0800 917 9420

Over £5m turnover: 0800 232 1901

Email: enquiries@zurichtogether.co.uk

Replacing and repairing glass

National Windscreens: 0800 622 122

Zurich Municipal Office Directory

Click here to view the Zurich Municipal Office Directory

Zurich Insurance plc (we, Zurich, us, our) transferred part of our general insurance business comprised of our UK Building Guarantee policies (the Policies) to East West Insurance Company Limited (the Transfer). East West Insurance Company Limited is a UK authorised insurance company which is part of the Armour Group. The Armour Group is a group of companies which operates within the international insurance and reinsurance sectors. It includes licensed insurers and reinsurers as well as specialised service companies.

The Transfer was carried out by an Irish High Court (the Court) process used to transfer insurance businesses. The Court approved the Transfer at a hearing on 14 March 2018 and the Transfer took place on 31 March 2018.

Any matters relating to the UK Building Guarantee portfolio (including but not limited to new or existing claims) should be directed to Armour Risk Management Limited using the following contact details:

Customer Support Team

03334 000 393

Claims Team

03334 000 393

Email

buildingguarantee@armourrisk.com

Postal address

UK Building Guarantee Team
Armour Risk Management Ltd
20 Old Broad Street
London
EC2N 1DP

For corporations with a turnover over £300m

All enquiries

020 7648 3200

Existing customers

0800 096 6233

Replacing or repairing glass

0800 302 9057

Motor Claims

0800 026 1791

Casualty Claims

0800 026 0184

Postal address:

Zurich Global Corporate
70 Mark Lane
London
EC3R 7NQ

All enquiries

01625 527242

Fax

01625 549499

Email

 surety.bonds@uk.zurich.com

Postal address:

Zurich Surety
Cypress House
3 Grove Avenue
Wilmslow
Cheshire SK9 5EG

Contact us

All enquiries

01624 662 266

Fax

01624 662 038

Email

 helppoint.iom@zurich.com

Postal address:

Zurich International Life
43-51 Athol Street
Douglas
Isle of Man
IM99 1EF
British Isles

For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.

Main switchboard

08000 966 233

Click here to view our Media Contacts page.

Unsure of the business area you need?


Zurich Central Switchboard - Swindon


Phone: 0800 096 6233 or +44 1793 511 227 (if dialling outside of the UK)

8.30am to 6.00pm Monday to Friday

Or get in touch via online form 

Top tip - Have your plan number or reference number handy when you call, so we can put you through to the right place.

FAQs

Car, home and travel insurance

For instant answers to your questions about Zurich, have a look at our FAQs, where you’ll find a wide range of answers on our services and policies.

How else can we help?

We value the opportunity to investigate any concerns you may have about our products or services.

Complaints

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

(Please note Sterling Bond customers should follow the Life insurance, pensions & investments link below.)

Life insurance, pensions & investments

General Insurance

For car, home, travel and business insurance

Car, home and travel insurance customers can also refer to the relevant policy document for complaints contact details and procedures:

Car

Home

Travel

British Sign Language - SignLive

We’ve partnered with SignLive to give you free access to an online professional BSL interpreter.


SignLive