Contact Zurich Insurance UK
How do I contact Zurich Insurance?
If you’re an existing customer looking for information about Zurich insurance services, want to make a claim or manage your policy, you can find it here.
Manage policies for any product
View your policy details, make changes to your policy or personal information, check your policy renewals, or cancel your policies.
Claims for any product or policy
Find all the information you need to make a claim online, as well as contact details for all our claim services.
Complaints for any product or policy
If things haven’t gone to plan, we’ll do our best to put it right.
Further help
If you need help finding specific information, you can find it here.
Life insurance policy starts with ‘PR’
You can manage, change or cancel your life insurance policy starting with ‘PR’ (this can be found on your annual statement or policy documents) online.
If you need additional help with this, please call us on:
Lines open: Monday to Friday, 9:00am to 5:30pm (excluding bank holidays)
Life insurance policy does not start with ‘PR’
You can manage or change your life insurance policy that does not begin with “PR” (this can be found on your annual statement or policy documents) online.
If you need additional help with this, please call us on:
Lines open: Monday to Friday, 9:00am to 5:00pm (excluding bank holidays)
Pension and retirements
View or manage your Zurich pension plan through the Zurich My Plans portal.
If you’re in the UK, please call us on:
Lines open: Monday to Friday, 8:30am to 5:30pm (excluding bank holidays)
If you’re dialling outside of the UK, please call us on:
Lines open: Monday to Friday, 9:00am to 5:00pm (excluding bank holidays)
Looking for something else?
For other Zurich customer service queries not listed on this page, you can contact our switchboard. You may be asked for a policy or claim number. If you’re in the UK, please call us on:
If you’re dialling outside of the UK, please call us on:
Lines open: Monday to Friday, 9:00am to 5:00pm (excluding bank holidays)
Not looking to manage a personal insurance policy?
Find information on other types of Zurich customer, broker and advisor accounts.
Businesses and brokers
Find all the contact details for Zurich Insurance for Businesses if you have any queries about our solutions.
Charities and communities insurance
Find out about our insurance for charities, clubs and community groups, and get a quote today.
Financial advisers
If you are a professional financial adviser, visit Zurich for Intermediaries where you can find all the contact details for any department you may wish to speak.
Public and voluntary sector insurance
Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors.
Zurich Corporate Risk
Find all the contact details for claims, underwriting, and getting a quote for Group income protection, Group life insurance and Group critical illness.
Zurich Engineering
Find all the contact details for Zurich Engineering for enquiries, surveyor support, consultancy, laboratory services, crimson online reporting and claims.
Zurich UK office locations
Our Zurich offices span the length and breadth of the UK.