Zurich claims defence hub: support
Zurich Resilience Solutions
Combining risk advisory services and insights with the latest technology and tools, leveraging data, analytics, and third-party collaborations. We have a team of over 140 colleagues in the UK ready to support our clients, with access to over 750 consultants globally.
Our experts are highly qualified and come from a wide range of industries and sectors, aligned to professional institutions:
- Cyber resilience: Health checks, leadership awareness training, penetration testing, incident response exercises
- Climate and natural hazard: Risk assessments, climate modelling, onsite evaluations, and climate risk response planning support
- Organisational resilience & enterprise risk: Business continuity consultancy, risk register development, workshops and reviews, project risk support.
Zurich Support Services
Zurich Support Services is available across all the products in this hub, including employers’ liability and motor liability.
Available 24 hours a day, 365 days a year.
Please indicate you are calling as part of the Zurich policy.
Emotional support
We'll connect you with professional counsellors for telephone, video, or face-to-face short-term counselling sessions.
AWARE programme
A programme focused on mindfulness-based stress reduction and includes six sessions speaking to a specialist on the phone.
Life coaching
You can get up to six life coaching sessions over the phone with a professional coach.
Online cognitive behavioural therapy course
This self-directed program offers computerised Cognitive Behavioural Therapy to help you address various mental health concerns.
Rehabilitation
This support is available as part of employers’ liability and motor insurance. Zurich Rehabilitation is an in-house team of qualified nurses and allied health professionals who act as Rehabilitation Case Managers (RCM) to immediately assist recovery and return to work.
Proactive plan
Immediate telephone assessment to create a proactive rehabilitation plan.
Innovative approach
An innovative approach bringing together traditional insurance, risk management and injury management to help you return to work sooner and reduce the cost of any claim arising.
Free case management
We record external treatment costs which form part of your ongoing claims experience, however we do not charge for the case management time.
I would just like to thank you for everything that you have done for me since my accident. Sometimes just your reassurance and positive vibes have turned my dark days around, along with the advice you have given me, you have truly helped.
The insured value the Rehabilitation proposition highly and the passion that they display is incredible and truly respected.
