Customer sustainability means increasing our understanding of our customers’ needs in order to serve them better; growing our range of sustainable products and services; working with sustainable suppliers; and supporting policyholders in their sustainability transition to build a brighter future together.

Sustainable claims
We’ve introduced sustainable solutions in our claims handling processes to benefit our customers, people and planet. We actively encourage our claims suppliers to adopt environmentally-friendly methods of working. This includes taking a restore versus replace approach wherever possible and encouraging the use of recycling and green parts.

News and insights
Articles about how we are committed to creating sustainable value for our shareholders, our customers, our employees and the communities in which we live and work.

Zurich Resilience Solutions
Climate Resilience is a unique, end-to-end solution by Zurich Resilience Solutions to help business protect their assets, their people, and their financials from the impacts of climate change.