Make a life insurance claim

Your first step is to let us know - we'll then let you know what you need. Before you start you might want to find out what happens at each stage of the claims process.

Read our claims guide


You can notify us of a income protection, critical / terminal illness, waiver of payment or life insurance claim by completing the online claim form.

Income protection, critical / terminal illness and waiver of payment claim form
Bereavements claim form

Call us

Phone our UK based team from Monday to Friday, 9.00am - 5.00pm.

0370 243 0827

We may record or monitor calls for training and quality purposes.

Write to us

Zurich Assurance Ltd
The Tri Centre, New Bridge Square
Swindon SN1 1HN
United Kingdom


Whether you need advice and support to help cope with bereavement or you want to know how to manage the financial side of things, Zurich Support Service can help.

This independent service is free and confidential - to find the full range of services available, speak to your adviser or take a look at our leaflet.

Zurich Support Service leaflet

There are also a number of organisations available for information and advice

Macmillan Cancer Support

Cancer Research UK

Breast Cancer Care

Stroke Association

Multiple Sclerosis Society

British Heart Foundation

Alzheimer’s Society

Zurich is not responsible for the content of external websites.