Change of Direct Debit (valid for UK policies beginning with PR)

New bank account details? You’re in the right place.

If you’ve recently changed your bank details and want us to collect your payments from the new account, we’ve got a range of ways you can let us know, designed to fit you.

Customer portal

The quickest way to change your direct debit details, is online using our secure customer portal. You’ll need to be the policyholder and named on the bank account you want to change to. The customer portal also gives you immediate access to your policy documents, all in one place.

And because we know you might need a little help to find your way around, our helpful guide to the customer portal provides everything you need to know.

Sign in or register
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Online

If you’re the policyholder, are named on the account you want to make payments from, and the bank account is a personal account, it’s quick and easy to let us know you’ve changed your bank details by completing our simple form.

We'll carry out checks to validate your identity, which means there's usually no need for additional information.

If the account you now want to make payments from is a business account, or you are not named on the account from which the premiums are now going to be to be paid, we will need you to complete the Direct Debit mandate, which can be downloaded from the “Post or email” section of this page.

Call

If you’d prefer to speak to us, just give our UK based team of customer experts a call. We’re open Monday to Friday from 9.00am to 5.30pm (excluding bank holidays).

We may record or monitor calls for training and quality purposes.

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Post or email

You can print and complete the Direct Debit mandate and return it to us by post at:

Zurich Assurance Ltd
Protection Operations
PO Box 4157
Swindon
SN4 4QB

Or, you can scan or take a photo of the completed Direct Debit mandate and email it to us at:

The form explains what's needed and anything else you need to know.