Zurich Support Services
Our policies help you right now
With Zurich Life insurance we don’t just protect your financial future, we also support you right now.
Zurich Support Services is available with all our life, critical illness and income protection insurance policies and is so much more than just a counselling service. We understand that there are things happening at home that can affect your work-life, and also things that happen at work which can affect your personal life. Zurich Support Services aim to help achieve a positive work-life balance.
Zurich Support Services is not part of your contract with Zurich Assurance Ltd, and we reserve the right to withdraw Zurich Support Services at any time without notice.
Talk to the team about anything at any time
You can talk to the team about anything, from daily worries to major life events. Even if the team can’t help on the call, they can point you in the direction of someone who can. Zurich Support Services are available to you 24 hours a day 365 days a year and can be used from the moment you take your policy out. Download our Zurich support services brochure to find out more. Here are just some of the things people pick up the phone to talk about.
Work life support
Daily living
- Referrals to specialist organisations and services
- Saves you time and legwork
- Includes – property search and household help
Childcare support and referrals
- Support on education, sourcing local schools and support on teenager issues
- Tailored searches to identify available childcare vacancies
Eldercare support and referrals
- Support on health conditions such as strokes, dementia and Parkinson’s disease
- Information on benefits, community care and in home support aids
- Tailored searches for eldercare accommodation and community resources
Life coaching
- One hour session with a qualified coach by telephone appointment
- Area of focus dependent on you
- Confidence building, proactive problem solving
Debt and money management
- Income and expenditure assessment
- Appropriate and realistic action planning
- Negotiations with creditors to reduce or freeze payments
- Support with IVAs, bankruptcy, default notices or CCJs
Legal information
- Information provided by trained specialists
- Includes – relationship and family matters, problems at work, property, consumer rights
Emotional support
If you need support for any personal, mental and emotional issues throughout your policy or at claim stage, Zurich Support Services are there to help.
Examples of emotional issues
- Bereavement and loss
- Esteem and confidence
- Depression and anxiety
- Personal stress
- Addiction and dependence
- Relationships and family dynamics
Counselling
- Access to short-term counselling (up to 6 sessions)
- Provided by fully qualified and experienced counsellors (BACP, UKCP)
- Suitable counsellor will be appointed within 2 working days of initial assessment
- Appointment available within 5 working days of contact with counsellor
- Face-to-face counselling offered
- Referrals for long-term support if needed beyond the 6 sessions
