Cookie policy | Zurich

Zurich in the UK

Zurich UK cookie policy

Reaching for cookie jar

Zurich cookies

This cookie policy applies to our use of “cookies” in connection with this website and our other online platforms (the “Websites”).

At Zurich, protecting our customers is at the heart of everything we do - and protecting your information is important to us. We use cookies to help make your visits to our websites a better experience, and this policy explains how we do just that. Please be aware that your browser settings may automatically accept our cookies. For information about how to adjust your browser settings please see Accept or block cookies.

Remember, you are in control, and can adjust these settings at any time.

What are cookies?

Cookies are small text files which contain information that’s downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit another website which recognises a cookie you’ve previously downloaded, your device communicates with the website and the website can read the information held in that cookie.

“First party cookies” come from the site you are currently using, for example, Zurich.co.uk’. You can also enable "third party cookies", which are cookies placed by our approved business partners from a different website – for example when we use Google advertising services, their website cookies may be placed on the site you are visiting.

There are also different types of cookie, which do slightly different things;

“Session cookies” stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session.

"Persistent cookies" remain on your device until the expiry date and time set by the website.

How we use cookies

We use cookies to improve your experience when you browse our websites (for example to show you information that’s relevant to you, based on the sort of web content you’ve looked at before) and to save you time by not having to re-enter your details each time you visit. We also use cookies to see how people interact with our websites, so we can make improvements to the site that make it easier to use.

We use four categories of cookie on our websites, based upon the International Chamber of Commerce UK Cookie Guide.

You can control the cookies that we use by following this link- Accept or block cookies. If you want to, you can block cookies from any website by activating the setting on your browser that allows you to refuse some or all cookies. However, if you block all cookies (including Strictly necessary cookies) you may not be able to access all or parts of our websites.

You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit http://www.aboutcookies.org.uk/managing-cookies

Strictly necessary cookies

“Strictly necessary cookies” are named as such because these cookies are essential in order for you to move around the website and use its features; for example accessing secure areas of the website.

Without these cookies, our websites and back-end services wouldn’t work. If you remove or disable these cookies, we can’t guarantee that you will be able to use our websites.

Our use of Strictly necessary cookies includes:

  • identifying you as logged in to the secure parts of our website for the duration of your visit;
  • remembering information you have previously entered to complete a form; for example, to retrieve a quote; and
  • your information is stored on our secure servers and the cookie contains only a unique reference number which links you to your stored information when you log into the website.

We do not use Strictly necessary cookies to:

  • collect information about you for marketing purposes; or
  • track your internet activity on other websites.

Performance cookies

“Performance cookies” collect information about how visitors use our websites, but they do not collect any information that could identify you. They allow us to recognise and count the number of visitors and to see how visitors move around our websites. It’s this type of cookie that helps us improve the way our websites work; for example by ensuring that users are finding what they are looking for easily and to make sure error messages are being received.

The information collected by these cookies is either anonymous or ‘pseudonymised’, i.e., any fields which would show personal data are replaced by pseudonyms or artificial identifiers to protect your identity and personal data.

Our use of Performance cookies includes:

  • analysing how visitors use our website;
  • recording any errors that occur;
  • testing different designs of our website; and
  • measuring the effectiveness of our advertising

We never use Performance cookies to collect personal information.

Some Performance cookies are managed for us by third parties, for the purposes listed above. For more information see Key Third Party Providers.

You can stop Performance cookies by setting your web browser to reject/block some or all cookies. You may be able to block specific Performance cookies provided by third parties by using the tools or preferences on that third party’s website (see Further Information on Key Third Party Providers).

Functionality cookies

We use “Functionality cookies” to provide services, (for example, videos) or to remember choices you make so we can personalise our content for you (for example, by remembering your user name, choice of language or region).

Our use of Functionality cookies includes:

  • remembering preferences you have chosen to customise your experience of our Website;
  • providing live chat functionality to you across our websites; and
  • tracking your online purchases of Zurich products made through a third party cashback provider; primarily so you can redeem cashback rewards offered by third parties.

We do not use Functionality cookies to target you with adverts on other websites.

You can block these cookies using your browser settings, but this may mean that we can’t offer you certain services and may prevent us from remembering you’ve already told us you don’t want to receive a particular service.

You must enable third party cookies when you sign up for reward schemes offered by third parties. You must also accept and acknowledge that this type of cookie is directly administered by third parties and that the purpose, your ability to change cookie settings and/or related limitations are explained in full in the cookie policy of that third party.

Targeting cookies

“Targeting cookies” record your visit to our websites, including which web pages you have visited and the links you have followed. We use segmentation for the purposes of targeted marketing and to show you content relevant to your interests. We share this information with carefully selected third parties so that they can also show you relevant Zurich content. Targeting cookies may also be placed by third parties if your browser settings allow for this.

Here are some examples of how we use targeting cookies:

  • Targeting cookies may be used to trigger direct communications with you, for example, when you are using live chat;
  • To deliver content and marketing communications tailored to your interests based on information from your visit to our Websites;
  • To provide advertising agencies with information about your visit so that they can show you relevant adverts online; and
  • To provide social networks (for example Twitter or Facebook) with information about your visit to our websites.

You can control whether or not Targeting cookies are used, however, if you block them, we may not be able to offer you certain non-essential functionality.

Accept or block cookies

You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies (including Strictly necessary cookies) you may not be able to access all or part of our Websites. You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit http://www.aboutcookies.org.uk/managing-cookies

If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer.

Where a cookie is provided by a third party, you may be able to use that third party’s own guidance to block that cookie.

Other technologies

Cookies within mobile applications

We only use Strictly necessary cookies on our mobile applications. These cookies are critical to the functionality of our applications, so if you do choose to block or delete these cookies you may not be able to use the application. These cookies are not shared with any other application on your mobile device. We will never use the cookies from the mobile application to store personal information about you.

Flash cookies

“Flash cookies” make it quicker and easier for you to access websites that use Flash technology if you visit them more than once. If you disable these cookies, you may have to re-enter information every time you visit the same site.

Please note that deleting cookies in your browser will not delete Flash cookies. If you want to delete Flash cookies, you’ll need to go to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click “Delete” opposite the relevant website.

Further information

More information about cookies and managing your browser settings can be found at http://www.aboutcookies.org.uk/managing-cookies

The International Chamber of Commerce's Guide to Cookies is available at https://www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf

Key third party providers

Webtrends and Google Analytics

We use Webtrends and Google Analytics services to measure how people use our website. This may include information such as the link you followed to reach one of our web pages, your IP address, and how you interact with our adverts. Webtrends and Google Analytics use Performance and Targeting cookies.

For more information, including details of how to block Webtrends cookies specifically, please see https://www.webtrends.com/terms-policies/privacy/cookie-policy/

For more information, including details of how to block Google Analytics cookies specifically, please see https://support.google.com/analytics/answer/181881?hl=en

DoubleClick cookies

These cookies are provided by our online advertising suppliers, and are used so we can show our internet adverts on other sites. Some of our web pages may contain electronic images that help us to see how users interact with these pages. They may also provide DoubleClick with information about these interactions.

For more information please see https://support.google.com/adsense/answer/180609?hl=en&ref_topic=23390

Cookie policy changes

If we decide to change our cookies policy, we will post any changes on this page. We suggest you check back to this policy regularly to see the changes we have made, and print a copy of this policy for your records.