Make a car insurance claim

Making a claim should be as straightforward as possible - that's why you can call our claims team 24 hours a day, 365 days a year.

When you call us, a member of our team will take all the details, let you know what will happen next and provide advice on what you can claim for.

You can also view our car insurance claims FAQs here.

For policy documents starting 'ZDM'

We've produced a claims booklet to give you all the information you need to know about making a car insurance claim. We recommend you print a copy of this document and keep it in your car. Just to be sure, you can also save the important telephone numbers to your mobile phone.

Zurich Claims Assistance

For ZDM policies post April 2014 or claim reference starting 20-50-123456
Call 0800 923 4200

For policies starting ZDM prior to April 2014 or claim reference starting 139XXXXXXX
Call 0800 026 1778

For policies starting KG123456 or claim reference starting CTM1234567 LTM
Call 0800 302 9055

For policies starting QLA06U123456789 or claim reference starting 06/09/13/13245
Call 0800 232 1913

For policies starting 7016547 or claim reference starting 2/72/6014783
Call 0800 026 1791

Repairing or replacing glass
Call 0800 015 8050

For calls from Europe
Call 0044 800 026 1777


Optional Covers

If your claim relates to optional cover which you added to your policy when you purchased it, please call the relevant number below. Your statement of insurance will show if you have this optional cover.

Key care
Call 0345 303 4017

Legal cover
Call 0800 026 1877

Personal accident cover
Call 0370 241 4539

Hire car
Call 0800 026 1777

Vehicle breakdown
Call 0800 015 9978

Motor legal helpline
Call 0800 026 1831


Excess protect

Did you purchase or renew your policy after 1st June 2013?
Please visit ClaimEz Claims Handling. You will be asked to quote '10003' to validate your claim.

Did you purchase or renew your policy after 1st June 2014?
Please visit ClaimEz Claims Handling. You will be asked to quote '20090' to validate your claim.

Did you purchase or renew your policy after 22nd July 2015?
Please visit ClaimEz Claims Handling. You will be asked to quote '20144' to validate your claim.

For Zurich numbers starting '32' or '15'

Zurich Claims Assistance (including claims for glass repair or replacement)
UK : 0800 026 1846
Europe : 0044 800 026 1844

Vehicle breakdown
Call 0800 328 8740

Motor legal helpline
Call 0800 026 1831

Uninsured loss recovery and legal expenses
Call 0800 026 1877