We've produced a claims booklet to give you all the information you need to know about making a car insurance claim. We recommend you print a copy of this document and keep it in your car. Just to be sure, you can also save the important telephone numbers to your mobile phone.
Zurich Claims Assistance
For ZDM policies post April 2014 or claim reference starting 20-50-123456
Call 0800 923 4200
For policies starting ZDM prior to April 2014 or claim reference starting 139XXXXXXX
Call 0800 026 1778
For policies starting KG123456 or claim reference starting CTM1234567 LTM
Call 0800 302 9055
For policies starting QLA06U123456789 or claim reference starting 06/09/13/13245
Call 0800 232 1913
For policies starting 7016547 or claim reference starting 2/72/6014783
Call 0800 026 1791
Repairing or replacing glass
Call 0800 015 8050
For calls from Europe
Call 0044 800 026 1777
If your claim relates to optional cover which you added to your policy when you purchased it, please call the relevant number below. Your statement of insurance will show if you have this optional cover.
Call 0345 303 4017
Call 0800 026 1877
Personal accident cover
Call 0370 241 4539
Call 0800 026 1777
Call 0800 015 9978
Motor legal helpline
Call 0800 026 1831
Did you purchase or renew your policy after 1st June 2013?
Please visit ClaimEz Claims Handling. You will be asked to quote '10003' to validate your claim.
Did you purchase or renew your policy after 1st June 2014?
Please visit ClaimEz Claims Handling. You will be asked to quote '20090' to validate your claim.
Did you purchase or renew your policy after 22nd July 2015?
Please visit ClaimEz Claims Handling. You will be asked to quote '20144' to validate your claim.