Zurich Environmental Emergency Response

For Environmental Impairment Liability policyholders

Going beyond just clean-up

Zurich Environmental Emergency Response (ZEER) programme is offered with all Zurich Environmental Impairment Liability policies and is free to enrol. To help our customers with both the physical and financial aspects of an environmental incident, Zurich developed the ZEER programme.

ZEER is a global offering that provides a 24/7 call centre that customers can use following any environmental incident, such as tanker incidents, cement spills, oil or chemical releases, milk spills, explosions, and fugitive atmospheric releases. The service helps reduce liability by using emergency response coordinators and dispatching specialised environmental contractors.

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Key benefits of ZEER

24/7 call centre

A 24/7 call centre for environmental incident consultation, helping you reduce your potential liability.

Regulatory requirements

Generate incident reports on your behalf to help you meet regulatory requirements.

Environmental contractors

Dispatch specialised environmental contractors for site clean‑up, supported by a global network of 3,700 emergency contractors, including 700 in the UK.

Simplified reporting

Generate online incident reports, making it easier to record an incident and meet regulatory requirements.

ZEER mobile

A mobile app for quick and efficient incident reporting.

Crisis management

Customised internal alert distribution to support your organisation’s crisis management.

Experienced coordinators

Access to experienced environmental emergency response coordinators with an average of 40 years of expertise in managing environmental spills and environmental emergencies.

Accessing this service

If you have an accident, spill, or release and need assistance, contact ZEER on the toll‑free number. This service is available 24 hours a day, 7 days a week. Call:

Calls to US toll‑free numbers may not be free when dialled from the UK. Please check with your phone service provider to confirm whether charges apply.

ZEER mobile is available on iOS and Android. Visit the website for more information.

ZEER SpillCenter

ZEER in action

A diesel tanker crash released 7,500 gallons of fuel into storm drains, impacting a sensitive freshwater wetland, contaminating a lake, and harming local waterfowl. The situation escalated further when a fire caused a nearby overpass to collapse. This is what ZEER did to manage the incident:

  • ZEER deployed Emergency Response contractor & wildlife rescue teams within a few hours
  • 30+ waterfowl were rescued and recovered
  • A field protection strategy was implemented to clean-up fuel & prevent other waterfowl from coming into contact with fuel – this prevented damage of natural resources and biodiversity loss
  • ZEER saved approximately $750,000 and protected the reputation of the insured business

Important information

Reporting an incident through the online system does not constitute notification of a claim, nor does it confirm that the incident will be covered under your policy. Use of this service may incur a charge, which could form part of any subsequent claim. ZEER is designed to support incident reporting only and should not be used as a replacement for submitting a claim in line with the terms and conditions of your policy.