If you’re recovering from a workplace incident, it’s understandable you may have concerns about how quickly things will get back to normal and what kind of support you’ll need along the way.
The Zurich Rehabilitation Team can offer a range of practical support to aid your recovery and support your safe return to work.
When a major incident happens at work, it can stir up a range of emotions and leave people finding it hard to deal with the trauma.
This can lead to people taking time off work, our Zurich Rehabilitation Team offer a major incident response service that offers psychological first aid to anyone impacted.
This could be through access to a phone helpline or having trained professionals come to the workplace.
Aside from major incidents, you might also have other concerns that affect you personally.
This could have a negative effect on your mental health and might even mean you need time off from work.
During times like these, it's important to contact your employers and agree to use the services of the Zurich Rehabilitation Team for support.
A dedicated Rehabilitation Case Manager will be assigned to carry out a thorough assessment and talk through the next steps to help with your recovery.
Some people might not need to be referred immediately.
For example, those with mild symptoms might just need their symptoms monitored to see how they progress.
During this time, you'll be given some advice on how to manage things yourself.
If you don't need a course of psychological treatment but could benefit from some general support, you could use our Zurich Support Service. It's completely free and focuses on your health and well-being.
This is separate from the Rehabilitation Team but can help with issues such as financial stress, relationship problems or the loss of a loved one. As part of the service, you can attend up to five counselling sessions.
If your Rehabilitation Case Manager thinks you would benefit from psychological treatment, with your permission they will refer you to our medical providers for an assessment and treatment with a qualified therapist.
You'd have regular sessions with a therapist to work towards your goals for recovery. Your Rehabilitation Case Manager will keep an eye on your progress and will regularly check in with you for support.
By the end of your treatment, we hope you'll have reached your recovery goals and be how you were before the incident.
You'll then be ready to go back to work and be discharged from the care of the Rehabilitation Team.
Your case manager will handle all aspects of your rehabilitation.
You'll receive a telephone or video assessment during business hours so we can develop a proactive rehabilitation plan.
You can provide your consent to the rehabilitation plan digitally, making it easier and quicker for you to access treatment.
We’ll treat you as an individual. Our rehabilitation team is dedicated to achieving the best possible outcome for every person who uses the service.
If you need diagnostic imaging, we can arrange for you to be seen by a qualified clinician at a location convenient to you.
We may be able to provide access to private care, covering the cost of treatment, where applicable.
We can facilitate discussions with your manager, HR, and occupational health teams about making fair adjustments to your work hours, tasks or location.
If English isn't your first language, we’ll select interpreters who are experts in medical topics to assist you.
We provide comprehensive support, including cognitive behavioural therapy (CBT), eye movement desensitization and reprocessing (EMDR), psychological first aid, and a trauma-focussed helpline.
We offer a combination of face-to-face and digital health services, including virtual consultations, so you'll have more choice about how you access physiotherapy.
We offer comprehensive support through a combination of expert advice and education, self-managed or physiotherapy-supported exercise programs, and the latest in digital physical therapy (see SWORD Health).
Our registered hand therapists, accredited by the British Association of Hand Therapists, are experts in assessing and treating hand and upper limb conditions.
Zurich Support Services offers access to help and support across a wide range of health and wellbeing issues, from legal and financial services to bereavement and emotional support.
With a digital physiotherapy programme from SWORD Health, you’ll meet with a physiotherapist, who will prescribe a personalised exercise programme you can complete from the comfort of your own home. You’ll be given a medical device to use, which can give you and your therapist real-team feedback during your exercise sessions.
If there are any changes to your injury or health, please inform us immediately. We may need to reassess your rehabilitation goals and plan.
If you can't make it to an appointment, please cancel as soon as you know. If it's less than 24 hours' notice, we'll still need to pay for it.
If you have any clinic letters or test results, please email them to us at:
It's vital that you see your GP promptly to obtain any necessary NHS referrals. After that, we’ll work on the quickest way to arrange your treatment.
You can find useful information about your NHS at:
We may need you to contact your NHS team and, if possible, join a short-notice availability list to expedite your appointment. Even if we've arranged private treatment for you, please do not cancel any NHS appointments unless advised by us. This is because some services are not available privately, and we need to coordinate with the NHS.
For any issues with our treatment providers, questions about charges, or assistance with forms, please contact us.
Call:
Or email:
Or contact your dedicated rehabilitation case manager directly.
These resources are designed to help you regain your well-being and confidently return to work.
If you have a physical or mental health condition or disability and want to find work or stay in work:
If you need advice on reporting an accident at work or information about what happens next, including pay and benefits:
If you want to find out what help and support you’ll need, such as healthcare and equipment:
If you need help and advice as a carer:
If you need free and impartial help with money and pensions:
NHS resources:
Suicide prevention support:
Mental health support:
Supportive listening service for anyone experiencing upset or distress:
Support for those bereaved by suicide: