Travel claims and emergency assistance

Claims against Zurich travel insurance policies beginning with ZTR are managed by our partner, CSA.

Thomas Cook Closure

We are very sorry to hear of the closure of Thomas Cook which has confirmed that all the UK companies in its group have ceased trading, including Thomas Cook Airlines. As a result, all Thomas Cook bookings, including holidays and flights, have been cancelled and are no longer operating. 

Customers in the UK yet to travel must not go to the airport if their flight was due to be fulfilled by Thomas Cook (*unless your holiday was booked via Thomas Cook Travel Agents with a third party tour operator and you have been offered replacement flights).

We understand this may cause disruption and upset to our customers. Both ABTA and CAA have specific guidance for travellers available on their websites:

(Zurich is not responsible for the content of external websites)

*some third party tour operators booked passengers on Thomas Cook flights, and are replacing these or rearranging travel.

For more information visit our Thomas Cook Closure page.


Making a claim

  1. Click on the type of claim form(s) you need
  2. Fill out the form(s) with all the information relating to your claim
  3. Save as a PDF
  4. Print out and sign your form(s)
  5. Scan or take a photo of your completed form(s) and email them to info@csal.co.uk
  6. Or post them to CSA Ltd, 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD
  7. CSA will contact you within 3-5 working days of receiving your completed form.

Please ensure the relevant sections are signed and dated before returning your completed forms, otherwise your claim may be delayed.


NB: If you are sending any Original Documents by post, we recommend sending via Recorded Delivery and keeping copies for your own records.


Helpful telephone numbers


Zurich Travel Insurance claims helpline

Lines open weekdays 9am - 5:30pm

From UK: 01793 405 921

From abroad: +44 (0) 1793 405 921


Zurich Assist

24 hour worldwide medical & emergency assistance service

From UK: 01793 405 999

From abroad: +44 (0) 1793 405 999


easyJet travel insurance assistance and claims

Medical costs/emergency assistance, 24 hours a day: 0333 333 9669

Non-emergency claims such as loss of luggage, cancellation and personal possessions claims:

0333 333 9653

easyJet.clms@intana-assist.com


Legal expenses and advice

From UK: 0330 100 7891

From abroad: +44 (0) 117 934 0510


Business travel customer medical & security assistance

If you bought your business travel insurance policy via a broker

From UK: 01489 868 888

From abroad: +44(0) 1489 868 888


For all other policies, please refer to your policy documents for the relevant contact details.

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for claims) is available 9am-5pm, Monday to Friday.

If you would like to know how we use your information, you can read our privacy policy, and for information about how we process your data, you can read our fair processing notice.

Communications may be monitored or recorded to improve our service and for security and regulatory purposes.