Travel claims and emergency assistance

Claims against Zurich travel insurance policies beginning with ZTR are managed by our partner, CSA.

Making a claim

  1. Click on the type of claim form(s) you need
  2. Fill out the form(s) with all the information relating to your claim
  3. Save as a PDF
  4. Print out and sign your form(s)
  5. Scan or take a photo of your completed form(s) and email them to info@csal.co.uk
  6. Or post them to CSA Ltd, 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD
  7. CSA will contact you within 3-5 working days of receiving your completed form.

Please ensure the relevant sections are signed and dated before returning your completed forms, otherwise your claim may be delayed.


NB: If you are sending any Original Documents by post, we recommend sending via Recorded Delivery and keeping copies for your own records.


Helpful telephone numbers


Zurich Travel Insurance claims helpline

Lines open weekdays 8am-6pm, Saturday 9am-1pm.

From UK: 0800 953 0569

From abroad: +44 (0)1242 218 921


Zurich Assist

24 hour worldwide medical & emergency assistance service

From UK: 01242 218 999

From abroad: +44 (0)1242 218 999


easyJet travel insurance assistance and claims

Medical costs/emergency assistance, 24 hours a day: 0333 333 9669

Non-emergency claims such as loss of luggage, cancellation and personal possessions claims:

0333 333 9653

easyJet.clms@intana-assist.com


Legal expenses and advice

From UK: 0330 100 7891

From abroad: +44 (0) 117 934 0510


Business travel customer medical & security assistance

If you bought your business travel insurance policy via a broker

From UK: 01489 868 888

From abroad: +44(0) 1489 868 888


For all other policies, please refer to your policy documents for the relevant contact details.

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for claims) is available 9am-5pm, Monday to Friday.

If you would like to know how we use your information, you can read our privacy policy, and for information about how we process your data, you can read our fair processing notice.

Communications may be monitored or recorded to improve our service and for security and regulatory purposes.