Make a travel insurance claim

If you're ready to make a claim, please open the Zurich travel insurance claim form in the link below and complete your details.

Please be aware that any inaccurate statements or withholding of Information will render your claim void. It may also result in criminal prosecution against you if false and dishonest information is provided.

Once you have emailed or posted your form, a member of our claims team will contact you to arrange your next steps.

Please ensure that you read below important information before completing and sending the Zurich travel insurance claim form.

Call us

Zurich Assist : 24 hour worldwide medical & emergency assistance service
UK : 01242 218 999
Abroad : +44 (0)1242 218 999

Claims helpline : Lines are open weekdays 8am-6pm, Saturday 9am-1pm
UK : 0800 953 0569
Abroad : +44 (0)1242 218 921

Legal expenses and advice
UK : 0330 100 7891
Abroad : +44 (0) 117 934 0510

Business travel customer medical & security assistance : For customers who purchased their travel insurance policy via a broker
UK : 01489 868 888
Abroad : +44(0) 1489 868 888

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday.

Communications may be monitored or recorded to improve our service and for security and regulatory purposes.

Important notes

Who controls your personal information

This notice tells you how Zurich Insurance plc (“Zurich”), as data controller, will deal with your personal information.

This notice is important and should be read by the person making the claim. Please ensure that this notice is brought to their attention. In this notice the words “you”, “your” and “yours” refer to the person making the claim.

You can ask for further information about our use of your personal information or complain about its use in the first instance, by contacting our Data Protection Officer at:

Zurich Insurance Group
Tri-centre 1
Newbridge Square
Swindon
SN1 1HN

or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

If you have any concerns regarding our processing of your personal information, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office. Their address is: First Contact Team, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

What personal information we collect about you

We will collect and process the personal information that you give us by phone, email, or filling in forms on our website. We also collect personal information from your appointed agent such as your trustee, broker, intermediary or financial adviser and from other sources, for verification purposes, such as credit reference agencies, other insurance companies, information you have volunteered to be in the public domain and other industry-wide sources.

We will only collect personal information that we require to fulfill our contractual or legal requirements unless you consent to provide additional information. The type of personal information we may collect includes basic personal information (i.e. name, address and date of birth), occupation and financial details, confidential health and family information, claims and convictions information and, where you have requested other individuals be included in the arrangement, personal information about those individuals.

How we use your personal information

We and our selected third parties will only collect and use your personal information (i) where the processing is necessary in connection with processing your claim; (ii) to meet our legal or regulatory obligations or (iii) for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest. Examples of the purposes for which we will collect and use your personal information are:

  1. to identify you when you contact us;
  2. to deal with administration and assess claims;
  3. to make and receive payments;
  4. to obtain feedback on the service we provide to you.

We will contact you to obtain consent prior to processing your personal information for any other purpose, including for the purposes of targeted marketing unless we already have consent to do so.

Who we share my personal information with

Where necessary, we will share the personal information you gave us for the purpose of processing your claim with the types of organisations listed below:

  • associated companies including reinsurers, suppliers and service providers;
  • introducers and professional advisers;
  • regulatory and legal bodies;
  • survey and research organisations;
  • credit reference agencies;
  • healthcare professionals, social and welfare organisations; and
  • other insurance companies.

Or, in order to meet our legal or regulatory requirements, with the types of organisations described below:

  • regulatory and legal bodies;
  • central government or local councils;
  • law enforcement bodies, including investigators;
  • credit reference agencies; and
  • other insurance companies.

How do you transfer my personal information to other countries

Where we transfer your personal information to countries that are outside of the UK and the European Union (EU) we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the UK and the EU or other solutions that are in line with the requirements of European data protection laws.

A copy of our security measures for personal information transfers can be obtained from our Data Protection Officer at:

Zurich Insurance Group
Tri-centre 1
Newbridge Square
Swindon
SN1 1HN

or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

How long do you retain my personal information for

We will retain and process your personal information for as long as necessary to meet the purposes for which it was originally collected. These periods of time are subject to legal, tax and regulatory requirements or to enable us to manage our business.

Your data protection rights

You have a number of rights under the data protection laws, namely:

  • to access your data (by way of a subject access request);
  • to have your data rectified if it is inaccurate or incomplete;
  • in certain circumstances, to have your data deleted or removed;
  • in certain circumstances, to restrict the processing of your data;
  • a right of data portability, namely to obtain and reuse your data for your own purposes across different services;
  • to object to direct marketing;
  • not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you;
  • to claim compensation for damages caused by a breach of the data protection legislation;
  • if we are processing your personal information with your consent, you have the right to withdraw your consent at any time.

We will, for the purposes of providing you with a contract of insurance, processing claims, reinsurance and targeted marketing, process your personal information by means of automated decision making and profiling where we have a legitimate interest or you have consented to this.

What happens if you fail to provide your personal information to us

If you do not provide us with your personal information, we will not be able to provide you with a contract or assess future claims for the service you have requested.

Fraud prevention and detection

In order to prevent and detect fraud we may at any time:

  • check your personal data against counter fraud systems;
  • use your information to search against various publicly available and third party resources, use industry fraud tools, including undertaking credit searches, and to review your claims history;
  • share information about you with other organisations including but not limited to the police, the Insurance Fraud Bureau (IFB), other insurers and other interested parties.

If you provide false or inaccurate information and fraud is identified, the matter will be investigated and appropriate action taken. This may result in your case being referred to the Insurance Fraud Enforcement Department (IFED) or other police forces and fraud prevention agencies. You may face fines or criminal prosecution. In addition, Zurich may register your name on the Insurance Fraud Register, an industry-wide fraud database.

Claims history

Insurers pass information to the Claims and Underwriting Exchange Register (CUE) and the Motor Insurance Anti-Fraud and Theft Register (MIAFTR), where the data is controlled by the Motor Insurers’ Bureau (MIB) and other relevant databases.

We and other insurers will search these databases when you apply for insurance, in the event of any incident or claim or at time of renewal to validate your claims history or that of any other person or property likely to be involved in the policy or claim.

This helps to check information provided and prevent fraudulent claims.