Manage my Travel insurance

While everyone takes different approaches to travelling, we all want our holidays to be a happy experience. So, whether you visit Tanzania by train, Cannes by car or Paris by plane, it makes good sense to protect each and every journey.

We can cover both your single or annual trips. With 3 levels of cover, you can decide how we can take care of you when you're travelling. You can also make a claim here.

Make a claim

  • Personal details

    Renewals : 0800 953 0567

    Lines are open;
    Weekdays 9am - 5.30pm

    Travel policy servicing : 0800 953 0567

    Lines are open;
    Weekdays 9am - 5.30pm

    Travel claims from the UK

    Zurich Assist : 01242 218 999

    Lines are open;
    24 hour worldwide medical & emergency assistance service

    Claims helpline : 0800 953 0569

    Lines are open;
    Weekdays 8am - 6pm
    Saturday 9am - 1pm

    Legal expenses and advice : 0330 100 7891

    Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday.

    Travel claims from abroad

    Zurich Assist : +44 1242 218 999

    Lines are open;
    24 hour worldwide medical & emergency assistance service

    Claims helpline : +44 (0) 1242 218 921

    Lines are open;
    Weekdays 8am - 6pm
    Saturday 9am - 1pm

    Legal expenses and advice : +44 (0) 117 934 0510

    Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday.

    Postal address:

    Zurich Insurance plc
    Shurdington Road
    Cheltenham
    Gloucestershire
    GL51 4BF

    Business travel customer medical & security assistance : 01489 868 888

    Lines are open;

    Weekdays 9am - 5.30pm

    Complaints : 01793 514 514
    Lines are open;
    Weekdays 9am - 5.30pm

  • View my policy documents

    Travel insurance claims booklet

    Everything you need to know about making a claim (1.11 MB/PDF)

    Travel insurance full policy wording

    1. For new customers and those who purchased the policy from 11/09/2017 (403.29 KB/PDF)

    2. For new customers and those who purchased prior to 11/09/2017 (331.16 KB/PDF)