Help & support
Coronavirus - help and support
We know this is an unsettling time and we are closely monitoring the Coronavirus 2019-nCOV outbreak. We are also experiencing a high level of calls into our contact centres and it may take longer than usual to speak to us. In the meantime, we’ve created some online support and answers to frequently asked questions which may help – just use one of the signposts below. We will continue to update this website with information as it develops.
For customers
General information
General information on Coronavirus and our approach to business continuity
Life insurance customers
Information on Coronavirus for our Life & Critical illness insurance customers
Wealth customers
Information for customers with a retirement or investment account with Zurich
For businesses
Business insurance customers
Information for customers with Zurich business insurance
Zurich Municipal customers
Information on Coronavirus for our Zurich Municipal customers
Advisers – Zurich Intermediary
Information for Financial Advisors about our Retail Wealth and Retail Protection business
Zurich Corporate Risk
Information you need to know if you are a Corporate Risk customer
Guidance and tips for businesses
We are here to help our customers and businesses in this difficult time. We have created a number of guides to help you manage risk during the Coronovirus outbreak. These can be accessed in the links below.
Closing premises
Further guidance and information for customers temporarily closing their premises.