Help & support
Coronavirus - help and support
We know this is an unsettling time and we are closely monitoring the Coronavirus 2019-nCOV outbreak. We are also experiencing a high level of calls into our contact centres and it may take longer than usual to speak to us. In the meantime, we’ve created some online support and answers to frequently asked questions which may help – just use one of the signposts below. We will continue to update this website with information as it develops. During this time we are still able to accept incoming post, although there may be some delays to services.
You can find out more general information about our approach to Coronavirus (Covid-19) here.
Here for our customers: at Zurich we are privileged to have served our customers and communities in the UK for over a hundred years. We are committed to playing our part by supporting those who need us. Find out more about the three simple principles we are committing to at this time.
For individual customers
Life insurance customers
Information on Coronavirus for our Life & Critical illness insurance customers
Pensions and investment customers
Information for customers with a retirement or investment account with Zurich
Home and Car insurance customers
Information for customers who have a Zurich home and or car insurance policy
Zurich Private Clients customers
For customers who have a Zurich home, car and or travel insurance policy through Zurich Private Clients
For businesses
Business insurance customers
Information for customers with Zurich business insurance
Zurich Municipal customers
Information on Coronavirus for our Zurich Municipal customers
Advisers – Zurich Intermediary
Information for Financial Advisors about our Retail Wealth and Retail Protection business
Zurich Corporate Risk
Information you need to know if you are a Corporate Risk customer
Charity insurance customers
Information for customers with Zurich Charity insurance
Guidance and tips for customers and businesses
We are here to help our customers and businesses in this difficult time. We have created a number of guides to help you manage risk during the Coronovirus outbreak. These can be accessed in the links below.
Closing premises
Further guidance and information for customers temporarily closing their premises
Risk insights podcasts
Listen to the latest risk podcasts we've posted to support you and your business through the Coronavirus
World Economic Forum Report 2020
Read the latest Global Risks report from the World Economic Forum
