Coronavirus - help and support

We know this is an unsettling time and we are closely monitoring the Coronavirus 2019-nCOV outbreak. We are also experiencing a high level of calls into our contact centres and it may take longer than usual to speak to us. In the meantime, we’ve created some online support and answers to frequently asked questions which may help – just use one of the signposts below. We will continue to update this website with information as it develops. During this time we are still able to accept incoming post, although there may be some delays to services.

You can find out more general information about our approach to Coronavirus (Covid-19) here.

Here for our customers: at Zurich we are privileged to have served our customers and communities in the UK for over a hundred years. We are committed to playing our part by supporting those who need us. Find out more about the three simple principles we are committing to at this time.

For individual customers


Travel insurance customers

For polices underwritten by Zurich Insurance Plc


Life insurance customers

Information on Coronavirus for our Life & Critical illness insurance customers


Pensions and investment customers

Information for customers with a retirement or investment account with Zurich


Home and Car insurance customers

Information for customers who have a Zurich home and or car insurance policy


Zurich Private Clients customers

For customers who have a Zurich home, car and or travel insurance policy through Zurich Private Clients

For businesses

business meeting

Business insurance customers

Information for customers with Zurich business insurance



Information on Coronavirus for brokers

town hall

Zurich Municipal customers

Information on Coronavirus for our Zurich Municipal customers

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Engineering customers

For our Zurich engineering customers

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Advisers – Zurich Intermediary

Information for Financial Advisors about our Retail Wealth and Retail Protection business

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Zurich Corporate Risk

Information you need to know if you are a Corporate Risk customer


Covid-19 Property and Business Interruption claims

Submit a claim online


Charity insurance customers

Information for customers with Zurich Charity insurance

Guidance and tips for customers and businesses

We are here to help our customers and businesses in this difficult time. We have created a number of guides to help you manage risk during the Coronovirus outbreak. These can be accessed in the links below.

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Risk management

Guidance for customers and businesses on managing risk

office building

Closing premises

Further guidance and information for customers temporarily closing their premises

fraud definition

Coronavirus scams

Tips to help you stay vigilant


Risk insights podcasts

Listen to the latest risk podcasts we've posted to support you and your business through the Coronavirus


World Economic Forum Report 2020

Read the latest Global Risks report from the World Economic Forum

Dad working from home


Help and support for keeping your workforce happy and engaged during COVID-19