Coronavirus - help and support

We know this is an unsettling time and we are closely monitoring the Coronavirus 2019-nCOV outbreak. We are also experiencing a high level of calls into our contact centres and it may take longer than usual to speak to us. In the meantime, we’ve created some online support and answers to frequently asked questions which may help – just use one of the signposts below. We will continue to update this website with information as it develops.

For customers


General information

General information on Coronavirus and our approach to business continuity


Travel insurance customers

For polices underwritten by Zurich Insurance Plc


Life insurance customers

Information on Coronavirus for our Life & Critical illness insurance customers


Wealth customers

Information for customers with a retirement or investment account with Zurich

For businesses

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Business insurance customers

Information for customers with Zurich business insurance



Information on Coronavirus for brokers

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Zurich Municipal customers

Information on Coronavirus for our Zurich Municipal customers

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Engineering customers

For our Zurich engineering customers

father and son

Advisers – Zurich Intermediary

Information for Financial Advisors about our Retail Wealth and Retail Protection business

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Zurich Corporate Risk

Information you need to know if you are a Corporate Risk customer


Covid-19 Property and Business Interruption claims

Submit a claim online

Guidance and tips for businesses

We are here to help our customers and businesses in this difficult time. We have created a number of guides to help you manage risk during the Coronovirus outbreak. These can be accessed in the links below.

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Risk management

Guidance for customers and businesses on managing risk

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Closing premises

Further guidance and information for customers temporarily closing their premises.