Many concerns can be resolved straight away. Therefore in the first instance, please get in touch with your usual contact at Zurich as they will generally be able to provide you with a prompt response to your satisfaction.
Contact details will be provided on correspondence that we or our representatives have sent you.
Or you can call 0800 096 6233 between 8.30am and 6pm Monday to Friday if you need help finding the right phone number. Please have your claim or policy number to hand if possible.
Alternatively, you can email or write to our Customer Relations Team.
If your complaint is about a motor claim:
Email: motor.complaintsteam@uk.zurich.com
Post: Zurich Customer Care Team, St Vincent Plaza, 7th Floor, 319 St Vincent Street, Glasgow, G2 5LP
Unless your complaint is about a car hire excess claim, in which case, please see below.
If your complaint is about a home or travel claim:
Email: Customerrelations.central@uk.zurich.com
Post: Zurich Customer Care Team, 3000A Parkway, Whiteley, Fareham PO15 7JZ
Unless you are a Portuguese customer who has a Zurich/Easyjet policy, in which case, please click here.
If your complaint is about a car hire excess claim:
Email: info@haloinsurance.com
Post: Halo Insurance Services Limited, Park View, 82 Oxford Road, Uxbridge, UB8 1UX
If necessary, Halo will arrange for your complaint to be handled by Zurich Insurance or their representative, however, if this is the case, the below process will still apply.
If your complaint is about your policy, rather than a claim you've made:
Email: Customerrelations.service@uk.zurich.com
Post: Zurich Customer Relations, Shurdington Road, Cheltenham, GL51 4BF