Second Medical Opinion – employer information

Our Second Medial Opinion services

We currently operate two Second Medical Opinion services, access to which one depends on how long you have been a customer.

Understanding which service to use

New policies or existing customers going through a rate retest, initially quoted from 1st April 2025, have access to the Second Medical Opinion+ and Precision CancerCare service provided by Further, details of which can be found below.

All other existing customers should continue to use the ZGP24 Second Medical Opinion service provided by HealthHero.

The quotation or policy information confirms which service (HealthHero or Further) is available to you and your employees.

Second Medical Opinion service from HealthHero

This Second Medical Opinion service, provided by HealthHero, means your employees and their loved ones, can get peace of mind about a diagnosis, ask any questions they have about proposed treatment or the condition, and discuss if alternative treatment options are available. This service is for anyone diagnosed with an eligible critical condition by a treating consultant or specialist.

This service is available to Zurich Corporate Risk customers and their eligible employees (and family members and dependants living in the same household).

How will this service help my business?

Being diagnosed with a serious condition can be confusing and stressful and can cause increased anxiety and worry. Making sure your employees are happy and healthy is priority for us and for you. This Second medical Opinion Service can offer your employees reassurance about a diagnosis and make sure they are fully informed ahead of making decisions about their healthcare.

Second Medical Opinion service - key features

  • Up to two second medical opinions delivered by an experienced specialist with relevant experience in the appropriate specialty, from a network of clinical specialists across the UK
  • The second medical opinion consultation can take place face-to-face, by telephone, or via secure video-link. It could also include a desktop review of medical information or a multi-disciplinary team review
  • Employees can ask about the specialist's expert opinion on their diagnosis, ask about their proposed treatment or possible alternative treatments, and get more information about their condition

Where a dependant patient is under the age of 16, their parent/legal guardian must book their appointment and must also attend the consultation. 

More information

You can read more case studies and find out more about the service in the guide below. 

Accessing the Second Medical Opinion service

You’ll receive a welcome pack from HealthHero containing your unique code to access this service. If you can’t locate your link, please call us on 0800 181 4004.

Second Medical Opinion+ from Further

This Second Medical Opinion+, provided by Further, means you can offer your employees peace of mind about a diagnosis, with an independent, evaluation of their diagnosis, treatment plan, or medical condition from a qualified medical professional, other than their primary doctor.

How will this service help my employees?

It’s always a worry to receive a new medical diagnosis, and this Second Medical Opinion+ will make sure your employees have access to expert care and support at what could be a challenging time.

This service is available to Zurich Corporate Risk customers and their eligible employees and their partners and dependent children under the age of 18 (22 if in full time education).

Second Medical Opinion+ - key features

  • Independent, in-depth review of a diagnosis and treatment by medical experts in all specialties
  • Peace of mind that the correct diagnosis and treatment plan is in place
  • Offers choice when making health decisions with alternative options that may not be available in the UK
  • A full clinical report of results and recommendations, providing information and options for next steps
  • Access to a pool of global experts
  • Covers cancer, heart surgery, neurosurgery, bone marrow transplant and live-donor organ transplant
  • This service is available once per unique diagnosis
  • Other services are available if the Second Medical Opinion+ report recommends treatment that is not available in the UK
  • A dedicated Case Manager to address any questions for informed health decisions
  • Access to Further’s Precision CancerCare service

More information

You can find out more about the service in the guide below. 

Accessing Second Medical Opinion+

Further will send you a welcome pack which will contain details on how to access the service.

Important information

These services are not part of the insurance contract and are non-contractual. They are not provided by Zurich and can be amended or withdrawn at any time. These services are free to access.