Critical Illness Support service – employer information
About our Critical Illness Support service
Being diagnosed with a critical illness can be an extremely challenging and often distressing experience. It’s our priority to make sure your employees and their loved ones get the help, support and guidance they need, should they be diagnosed with one of the critical illnesses or undergo a surgical procedure, covered by the policy.
How can Zurich help?
As a Group Critical Illness customer, your employees will have direct access to our experienced clinical team, who can provide timely support and practical advice, and signpost them to useful resources.
We're also here to support a parent or guardian, where a claim has been made in respect of a child.
If your employee's critical illness is cancer-related, please access the Cancer Support service provided by Reframe.
Critical Illness Support – key features
We can offer help, guidance and practical advice for your employees in areas such as:
- An explanation of their diagnosis
- What to expect from their treatment
- Coping with side effects
- Talking about the future and their prognosis
- Managing their emotional wellbeing
- Relationship and sexual wellbeing support
We can also help with other aspects of daily life that may be affected by their diagnosis. This includes:
- Helping them to manage the impact of their condition with their loved ones
- Financial concerns
- Decision-making discussion and support
- Health and wellbeing advice
- Accessing further support
Important information about our Critical Illness Support service
This service is free to access, and offers direct access to support and guidance from our clinical team, but it does not include access to investigations or treatment.
How does the service work and how do employees access it?
Once you've made a claim, you or your employee can ask for access to our Critical Illness Support service by filling in the relevant section on the claim form, or you can call your dedicated case manager.
If you can't find a number for your dedicated case manager, call us on 0800 181 4004.
We’ll speak with your employee, and take time to understand their situation, so we can determine what kind of support they need.
We’ll discuss their condition and help them understand it, if required. We’ll look at their treatment plan, answer any questions and review other ongoing support they might have. We can also discuss any other concerns or needs they may have that are not yet being addressed, for example their wider health, their emotional wellbeing, or the impact of their illness on their loved ones.
We can also:
- Help them prepare for appointments and conversations with their consultants and treatment providers
- Signpost them to sources of help for financial support
- Signpost them to sources of health and wellbeing support, such as NHS services and relevant charities
We can also direct them to resources that they can share with their loved ones, so they can get the support they need.