Empathy Loss Support™ - employer information
Our Group Life cover, Group Income Protection and Group Critical Illness customers, and their employees have complimentary access to Empathy, a bereavement support service.
Empathy Loss Support™ offers practical and emotional support through a dedicated app. It is designed to help employees and their families manage the emotional and practical challenges that follow the loss of a loved one. The service also includes specialised programmes designed to support your employees through different life-changing circumstances, including anticipatory loss following a terminal illness diagnosis, as well as pregnancy and baby loss.
The impact of bereavement in the workplace
According to the respondents in the Empathy’s Cost of Loss research report, bereavement can impact a workforce deeply - and more often - than many realise:
- 92% of employees said they place high value on bereavement-related employee benefits
- Nearly half of employees who have experienced bereavement would consider leaving their job if support is inadequate. This rises to 74% among Gen Z and 57% of Millennials
- 1 in 3 employees needed time off work to manage administrative or legal matters after a loss
- 27% report a direct impact on their productivity and performance
How can Empathy Loss Support™ support your organisation?
- Emotional support: Families receive expert guidance for both the emotional and practical challenges that come with loss
- Workplace resilience: When an organisation is there for its employees in difficult times, it builds lasting trust. Empathy helps strengthen loyalty, reduce turnover, and shape a culture your employees are proud to belong to
How does this service support employees?
Personalised Care Plan
After a bereavement, it can be hard to know where to start. Empathy creates a tailored Care Plan - breaking everything down into clear, manageable actions to know what to focus on next.
Grief support
Access expert-led guides developed with leading specialists, guided meditations, and breathing exercises .
Support from Care Managers
Real people available by chat and email 24/7, and by phone during office hours, ready to answer questions and provide personalised support - whenever needed.
Immediate arrangements
In the first hours and days after a loss, knowing what needs to happen can be overwhelming. Empathy provides clear guidance on obtaining a death certificate, arranging pronouncement of death, and organising transport to a funeral home or crematorium.
Estate administration
Probate and estate tasks can feel complex. Empathy offers plain-English guidance on what to expect.
Closing accounts
From bank accounts to memberships, Empathy walks families through how to close or transfer accounts.
Family collaboration made easy
Up to five family members or friends can be invited to share tasks and keep track of progress together, ensuring nothing is overlooked.
How do employees access this service?
Employees can access Empathy Loss Support™ anytime via:
Important information
This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.
Zurich LifeVault
Zurich customers and their employees also have access to Zurich LifeVault. A secure digital solution that helps employees with comprehensive estate and legacy planning in minutes.