Bereavement and probate support – employer information
Bereavement and probate services
Bereavement can affect people in very different ways, but access to timely help and support is important for anyone coming to terms with the emotional, financial and practical consequences of a loss.
If you have a Group Life Insurance policy with Zurich Corporate Risk, your eligible employees will have access to round-the-clock support, through Health Assured’s Employee Assistance Programme (EAP) which includes specific bereavement and probate services. This service can also be used by your employees’ spouses/partners and children aged 16 to 24 in full-time education, living in the same household.
How will this service help our organisation?
Bereavement is unpredictable - it's impossible to know when and how it will affect someone. By providing a 24/7 support service, you will be able to demonstrate your commitment to your people, which could lead to increased trust and loyalty, and faster return-to-work rates.
Health Assured EAP overview
- Counselling support for bereavement
- 24/7 confidential helpline
- Probate support
- Financial wellbeing advice
- Legal information
- Wisdom app
What does the Health Assured EAP offer?
Key features:
- Up to eight one-hour counselling sessions relating to bereavement, from a network of more than 1,650 counsellors across the UK and Ireland. Sessions can be delivered online, or over the phone
- Bereavement and probate support
- Callers are proactively allocated to counsellors with lived experience
- Unlimited access to a 24/7 confidential helpline, with counsellors and advisors on hand 365 days a year, to offer friendly, confidential guidance on medical, legal and financial wellbeing, family issues including childcare and eldercare, housing and tenancy concerns, relationships and marital changes, and redundancy
- An online library containing a wide range of self-help tools, webinars, factsheets and health checks
- An easy-to-access service meaning employees can self-refer or be guided by their manager or HR professional 24/7 crisis assistance support available
- Manager consultancy and support via the helpline, workshops, briefings and training. Helping managers in areas including: achieving goals; dealing with obstacles; and understanding emotional health in work
- Access to the Wisdom app
- All counsellors are qualified and ISO/IEC 27001 accredited, which is an international standard to manage information security
Wisdom app
The Wisdom app helps your employees track their wellness, improve their mental health and stay resilient during tough times. It includes:
- An interactive mood tracker
- Four-week health plans
- Mini health checks
- Health trackers
- Guided breathing techniques
- Wisdom AI - a revolutionary platform that can provide answers to questions in a few simple clicks
- Live chat - making it easy to get the right advice when it’s needed the most
Employee engagement
Crucial to the success of an EAP is communicating it to your employees. You'll receive a welcome pack, designed to help you promote the EAP service and its benefits, which includes:
- Announcement emails
- Your unique access code to access the Wisdom app
- Posters
- Guides
- FAQs
- Wisdom app overview
If you can't find your welcome pack, please let us know on:
More information
- Health Assured - bereavement and probate helpline (1.9 MB/PDF)
- Health Assured - Wisdom app guide (10.2 MB/PDF)
- Health Assured - Wisdom app overview (5.4 MB/PDF)
- Health Assured - Wisdom app FAQs (6.3 MB/PDF)
- Health Assured - Wisdom app poster (4.4 MB/PDF)
- Health Assured - terminal illness support (667.9 KB/PDF)
Important information
This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.