Help and support
We offer a range of insight and support for our charity customers to help you understand some of the complexities of charity insurance and risk management.
Helpful guides and policy documents
Insurance can be a difficult topic to get to grips with; we’ve created an easy-to-follow guide to help make the subject easier to understand.
New customers
If you have a live policy with us, please access your documents via your online account to ensure you view the specific policy wording that is relevant to your cover. If you are buying a new policy from us, we will automatically send you your documents. Any new customers will receive the following policy documents:
Accessibility and customer support
Accessibility
Zurich Municipal is committed to making our services and websites accessible and easy to use.
Sign language users
We’ve partnered with Convo to give you access to an online professional British Sign Language interpreter free of charge.
Customer support and wellbeing
Whether you’re facing financial, physical, mental or social challenges, we’re here to support you with the services you need.
Zurich Community Trust supporting charities
Our charitable arm in the UK, the Zurich Community Trust, supports hundreds of charities every year.