Customer support and wellbeing at Zurich Municipal

Support and wellbeing

Life can present many challenges, and unexpected events can affect anyone. At Zurich Municipal, we recognise the commitment of people working in the public sector. While you're helping others, we're here to help you, providing access to support when it's needed most.

Customer support - your free access to Zurich Support Services

Zurich Support Services is a a free, confidential health and wellbeing service for Zurich Municipal customers.

Find out more about this independent service provided by our partner, Workplace Options by calling:

Download the brochure

What does Zurich Support Services include?

Advice/guidance on issues including:

  • Retirement
  • Estate and inheritance planning
  • Pensions
  • Mortgages
  • Protection insurance products
  • Savings
  • Debt and money management

Case study - Financial planning and budgeting

Our team connected an employee with financial advocates and provided tip sheets with information on building a budget to help put their mind at rest.

Information, resources and support on everything from adoption to caring for someone with dementia. This can also includetailored searches, e.g. to identify childcare vacancies or eldercare accommodation.

Five sessions of short-term, solution-focused counselling on issues including:

  • Bereavement and loss
  • Esteem and confidence
  • Depression and anxiety
  • Personal stress
  • Relationships and family dynamics

Case study - fear of driving after a collision

We offered counselling sessions over the phone to help an individual work through his fears of driving again following a collision.

Case study - Bereavement and probate support

David contacted our service as he was struggling practically and emotionally following the unexpected death of his father. As an only child, he was left to deal with the probate process but found the paperwork “a nightmare”.

Through a series of telephone-based counselling sessions, David was supported with his emotions and a goal-oriented approach was used to help him resolve his issues quicker.

A legal consultant also contacted David to advise him on the probate process, including completing forms.

The practical information helped David to complete the probate process quickly and accurately, while the emotional support helped him to understand the nature of bereavement and develop strategies to move forward and look after himself

On a range of topics, including:

  • Family and relationship matters
  • Work issues
  • Property amd real estate
  • Consumer rights

Six one-hour telephone sessions with a qualified coach.

Practical, time-saving support for example:

  • Property searches
  • Searches for household support
  • Research for social events

Case study - purchasing a home

We helped a couple who were expecting their first child and looking for guidance on how they would be able to buy their first home before the birth. We connected them with providers to review their finances and budget, recommend estate agents, and provide useful information about the process of buying their first home.

Customer wellbeing - the four pillars

At Zurich, we view wellbeing through four interconnected pillars, recognising that our physical, mental, social and financial wellbeing often overlap and influence one another.

Financial wellbeing

Physical wellbeing

Mental wellbeing

Social wellbeing

Visit main Zurich UK website

Our partners approach to support and wellbeing

We work closely with several organisations that are also in a position to guide you and your organisation, including members wellbeing.

NCVO

Supporting stronger communities through wellbeing, guidance and charity expertise.

Visit NCVO

ARAG

Providing legal protection, advice and support for public sector organisations.

Visit ARAG

Solace

Developing confident leaders and supporting excellence across local government.

Visit Solace

Alarm

Helping public sector organisations strengthen risk management and resilience.

Visit Alarm

Can’t find what you are looking for?

If you need to talk to us about anything else: