Additional support services
At Zurich we don’t just cover, we’re here from setbacks to comebacks.
Did you know our Group Income Protection customers have access to a wide range of additional support services? Whether they need help with managing stress, dealing with illness, or navigating workplace challenges, our services are designed to support your clients and their employees every step of the way.
Here are some of the ways we can help turn a setback into a comeback.
Employee Assistance Programme
Balancing the pressures of work and home life, whether it’s emotional, physical or financial – can be tough. Our Employee Assistance Programme offers access to a comprehensive range of online cognitive behavioural therapy, and structured counselling sessions from counsellors with lived experience plus access to a 24/7 confidential helpline support.
ZGP24 services
Customers will have access to a range of services available through ZGP24, provided by HealthHero, which is open to employees and their immediate family members and dependants living in their household.
Virtual GP
- 24/7/365 unlimited access to experienced GPs – via phone or video (video consultations 8am-10pm, 7 days a week excluding Christmas Day)
- Unlimited call length means there's plenty of time to speak to a consultant without feeling rushed
- Private prescription writing, private open referrals and fit notes are all included at no extra cost
Online physiotherapy service
Quick, expert support for muscle, joint, and movement issues. Employees can access up to six tailored virtual sessions with qualified physiotherapists, including personalised exercise plans and ongoing guidance, helping to improve movement and physical health in the long term.
Dietitian and nutrition service
Personalised advice for digestive health, energy, weight management, and more. Employees can speak directly with a qualified dietitian online or by phone for practical, tailored nutrition support.
Symptom checker
Guidance whenever it’s needed. Employees simply answer a few questions online and receive clear, reliable recommendations for next steps, so they know where to turn for the right care.
Mental wellbeing app
Managing the day-to-day stresses of life can be challenging. Our customers and their employees have access to digital mental health support service that can help build resilience and develop coping strategies. The app can help detect, prevent and manage stress, and pre-screen for mental health problems such as anxiety and depression, using NHS-approved assessments.
Second Medical Opinion
Receiving a medical diagnosis can often be a worrying time. Our Second Medical Opinion service provides timely access to a wide range of specialists who can undertake a case review and help provide peace of mind or additional support. In addition, our Precision CancerCare service, which is being introduced on a phased basis, offers access to the latest tumour profiling technology.
Precision CancerCare
A cancer diagnosis can turn the world upside down. Our Precision CancerCare service offers your clients, and their employees support and access to customised treatment plans, using the latest tumour profiling technology. Customised treatment plans specific to the tumour’s molecular profile, can potentially improve outcomes, significantly reduce negative side effects of treatment and help to improve their overall quality of life.
Eldercare support
Caring responsibilities are increasingly being acknowledged as a workplace challenge, because many employees now have an eldercare responsibility in addition to their day job. Our Eldercare support service can help to reduce this pressure by providing support and information for those caring for an elderly relative and for those who don't currently have caring responsibilities but would like to be informed and prepared for the future.
Want to know more?
If you’d like to find out more, please visit speak to your usual Zurich contact.
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