Zurich Named Top Software House Insurer for Third Year Running
05/12/2025
Zurich has been named the number one software house insurer for the third consecutive year. This prestigious recognition, combined with five-star ratings for both Zurich Online and Acturis Open Market platforms, reaffirms our commitment to delivering a seamless and efficient trading experience.
Nikki Lidster, Head of SME & Trading at Zurich, expressed her pride at the achievement: "We are thrilled to be named the number one software house insurer for the third year running. This reflects the changes we are making to ensure trading with Zurich is as seamless and efficient as possible coupled with five star service. I am incredibly proud of our hard-working team and grateful to our brokers for their partnership, feedback, and support."
Feedback is at the core of our SME proposition which drives continuous improvement. In 2024, Zurich received 50,000 pieces of feedback through Transactional Net Promoter Score (TNPS) surveys. Every piece of feedback is reviewed and where possible actioned, in some cases it has led to product enhancements and development. This, combined with brokers' own and industry-wide surveys, provides deep insights into the trading experience with Zurich. We remain focused on delivering platform enhancements to make trading even easier and maximizing response times to deliver top-tier service.
Our eTrade platforms, Zurich Online and Acturis Open Market, are designed to offer brokers a smooth trading experience. A recent update includes a dynamic referral document for commercial combined insurance, which supports brokers by providing the necessary questions for referrals ahead of speaking to us. This development addresses the industry issue of prolonged referral times on complex eTrade cases, streamlining the process for brokers.
In addition to supporting our broker partners, we are dedicated to making a positive impact in our local communities. For every TNPS survey received, we donate a breakfast to a hungry schoolchild through our partnership with Magic Breakfast. Since last year, broker feedback has helped provide over 60,000 breakfasts.
Looking ahead, we remain focused on continuous improvement and innovation, driven by broker feedback.
Read Insurance Times' announcement here.
