Zurich Support Services
A free, confidential health and wellbeing service for your clients
At Zurich, our relationship with our customers doesn’t just begin and end at the claims stage.
If your clients have insurance with us, they (and their employees) will have free access to Zurich Support Services – a valuable health and wellbeing resource that they can use at any stage in their policy lifecycle.
Access to Zurich Support Services is not part of an insurance contract with Zurich, and we reserve the right to withdraw access at any time without notice.
What is Zurich Support Services?
Zurich Support Services is an independent service provided by our partner, Workplace Options. It includes up to five sessions of short-term, solution-focused counselling from experience, qualified counsellors, on issues including:
- Bereavement and loss
- Esteem and confidence
- Depression and anxiety
- Personal stress
- Relationships and family dynamics
The counselling service is not designed for individuals requiring longer term support, but referrals for such support can be made if needed.
Practical support for a better work-life balance
Zurich Support Services is much more than a counselling service, however. It can also help individuals achieve a better work-life balance, through a mix of emotional support and practical help and guidance across a wide range of issues, including:
Financial services
Advice/guidance on issues including:
- Retirement
- Estate/inheritance planning
- Pensions
- Mortgages
- Protection insurance products
- Savings
- Debt and money management
Childcare and eldercare
Information, resources and support on everything from adoption to caring for someone with dementia. This can also include tailored searches, e.g. to identify childcare vacancies or eldercare accommodation.
Daily living
Practical, time-saving support for example:
- Property searches
- Searches for household support
- Research for social events
Legal information
On a range of topics, including:
- Family/relationship matters
- Work issues
- Property/real estate
- Consumer rights
Life coaching
Six one-hour telephone sessions with a qualified coach.
Customer case studies
Bereavement and probate support – David's story
David contacted our service as he was struggling practically and emotionally following the unexpected death of his father. As an only child, he was left to deal with the probate process but found the paperwork “a nightmare”.
Through a series of telephone-based counselling sessions, David was supported with his emotions and a goal-oriented approach was used to help him resolve his issues quicker.
A legal consultant also contacted David to advise him on the probate process, including completing forms.
The practical information helped David to complete the probate process quickly and accurately, while the emotional support helped him to understand the nature of bereavement and develop strategies to move forward and look after himself.
Daily living and childcare support – Julia's story
Julia contacted Zurich Support Services as she and her husband, who both worked full-time, needed help finding a nursery for their two-year-old daughter, as well as a new home that would suit their young family.
Within six hours of being contacted, a consultant emailed Julia with details of two nurseries in her local area, along with a tip sheet to help her evaluate each choice.
The consultant then worked with an estate agent to identify three suitable properties and emailed details to Julia within 48 hours.
Julia was very pleased with the service and said it had removed a lot of stress during a particularly busy time.
Other customer stories
Fear of driving after a collision
We offered counselling sessions over the phone to help an individual work through his fears of driving again following a collision.
Financial planning and budgeting
Our team connected an employee with financial advocates and provided tip sheets with information on building a budget to help put their mind at rest.
Purchasing a home
We helped a couple who were expecting their first child and looking for guidance on how they would be able to buy their first home before the birth. We connected them with providers to review their finances and budget, recommend estate agents, and provide useful information about the process of buying their first home.
