Support for brokers
Quick links to support you and help you support your customers
Support for you
Claims
Information on how and where to make different types of claim. You can also find guidance on claims defensibility.
Consumer Duty
Discover the steps we’ve taken to deliver good outcomes for our customers, in accordance with the Financial Conduct Authority’s Consumer Duty.
Customer data processing
Information on how we use customer data, including our approach to data-sharing and retention of data.
Target market statements and fair value assessments
Information for brokers about Zurich's fair value assessment methodology, our approach to product approval, and target market statements
Helpful resources
Zurich Insider
Articles, guides, whitepapers and other resources on a wide range of risk and insurance topics.
Document library
Find policy documents, summaries, guides, factsheets and other useful resources.
Working with Zurich
Club Blue
We're committed to forging strong partnerships with our regional brokers. Zurich Club Blue members benefit from a range of support focused on three core pillars: ease of trading, professional development, and future-proofing.
Delegated authority
If you’ve got a scheme opportunity, find out about the support we can offer as a delegated authority partner and how to register your interest.
Resilience risk review for your business
Our business resilience risk review is designed to help identify, assess and manage risks that could impact the continuity and resilience of your business operations as a broker.
Support for your customers
Injury rehabilitation
Our in-house rehabilitation team is made up of qualified nurses and allied health professionals. Discover the support we can offer, read employee case studies, and find out how your clients can access our service.
Zurich Support Services
Zurich Support Services is a free, independent and confidential health and wellbeing service provided by our partner, Workplace Options. It includes up to six professional counselling sessions. Customers can access the service throughout their policy lifetime, not just at the claims stage.