Business resilience risk review

You will have the opportunity to work with a dedicated consultant from UKGI to carry out a bespoke business resilience risk review of your business to help you identify where your business and regulatory risks may lie and receive suggestions and recommendations on how these can be addressed.

The business resilience risk review has been designed with the FCA’s continued focus on the need for firms to remain resilient to risks and to ensure they have appropriate governance and controls in place.

Typically, the areas explored in the review will include:

• Strategic - allocation of responsibilities, risk management, distribution models
• Legal - contracts and TOBAs Clients and market: reliance on one class of business, single market, capacity provider or source of business
• Financial - cash flow issues, bad debts, ability to access investment for growth
• Operational - risk of cyber-attacks/data breaches, outsourced suppliers
• HR - unplanned loss of key persons, over-reliance on a key person, inability to attract and retain suitable staff
• Regulatory - failure to comply with FCA regulations or other relevant requirements such as data protection and financial crime, failure to monitor appointed representatives
• Environmental - UK economic climate, weather-led or man-made incidents

How it works

• The review has been designed to lend itself to remote execution to allow you to stagger the activity over a period of time in order to fit around normal business demands
• You will be asked to consider a series of questions on the aforementioned topics and to provide key information which will include a brief overview of any current controls, where applicable. You will have access to a UKGI consultant during this process should you have any questions
• Your responses will be reviewed by one of UKGI’s risk subject matter experts
• UKGI will then arrange a video de-brief call with you to discuss their findings and the mitigations proposed
• Following that call, a final report will be issued along with the completed framework and recommendations
• All findings are confidential and will not be shared with any third party, including Zurich

For further details on how to register for this benefit, please contact your broker relationship manager.

Please note that any additional work or review completed at your request or costs related to addressing work practices following the feedback will not be funded by Zurich and responsibility remains with you.

About UKGI

UKGI is well-respected and long-established in the general insurance compliance consultancy sector; having been providing support for in excess of 15 years. Their consultancy support services cover both general insurance and consumer credit for general insurance brokers. They have many staff of long standing and between them they have acquired a wealth of knowledge and experience of the practical considerations and impacts of compliance on the day to day business of the general insurance broker.

For further information about UKGI, please visit their website:

• UKGI compliance