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  1. Zurich for brokers
  2. Document library
  3. Customer support documents

Customer support documents

  • Vulnerable customers broker guide (55.0 MB/PDF)

Table of contents

Claims Customer support Injury rehabilitation Zurich Support Services

Claims

  • Claims brochure (3.6 MB/PDF)
  • Claims commitment brochure (3.2 MB/PDF)
  • Claims defensibility guide (9.6 MB/PDF)

Customer support documents

  • Vulnerable customers broker guide (55.0 MB/PDF)

Injury rehabilitation

  • Injury management (5.0 MB/PDF)
  • Injuries we support (239.5 KB/PDF)
  • Rehabilitation notification process (238.5 KB/PDF)
  • Rehabilitation process flow (792.2 KB/PDF)
  • Rehabilitation referral form (343.5 KB/PDF)

Zurich Support Services

  • Zurich Support Services for general insurance (1.5 MB/PDF)

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