happy young woman at the airport

Travel assistance

What is travel assistance?

With Zurich, travel in confidence wherever your journey takes you.

Our travel assistance provides insurance, emergency medical care and cash advances, whether you’re solo travelling for business, or insuring students and staff on school trips.

Our service also provides security insights for your destination and daily travel alerts.

Get in touch about travel assistance

Call:

We may record or monitor calls to improve our service.

Or email:

Zurich travel assistance: key features

Specialist emergency assistance 24 hours a day

  • Medical travel assistance – includes arranging medical care and repatriation if you require it
  • Emergency cash advance – to replace cash lost or stolen during your journey
  • Emergency message communication – we can pass messages to family and business colleagues in an emergency
  • Legal referral – gives you access to an embassy or consulate if you need legal assistance
  • Travel support – includes assistance with lost or stolen documents, baggage or tickets
  • Daily travel alerts – subscribe to email reports and get worldwide news about critical situations such as political instability, disease outbreaks and terrorism
  • Travel security insights – security information on over 180 countries via the website
  • High-risk travel briefings – with 48 hours’ notice, the trip organiser will be emailed a security briefing tailored for their travel itinerary for high-risk destinations

Already a Zurich travel assistance customer?

Register for emergency medical and security assistance, access your policy documents, or make a claim.

Emergency contact details

Medical Assistance

Call:

Pre-travel advice

When you first visit this page you will prompted to create your account.

To set up an account please speak to your broker, your employer, or contact Zurich by email at ZurichPABT@uk.zurich.com to obtain your policy number.

Zurich Insurance Company Ltd is not responsible for the content of external websites.

Looking for school trip insurance or school minibus cover? 

We offer comprehensive school trip insurance that provides essential cover for schools and other educational institutions.

This includes overseas medical expenses, personal accident cover, cancellation expenses and legal expenses.

We also provide minibus insurance for schools (as part of our optional motor cover), protecting you against the costs associated with motor accidents involving school minibuses.