Group Income Protection documents for employers
Group Income Protection claims
- Authorised signatories (51.4 KB/PDF)
- Cancer claims process (84.7 KB/PDF)
- eSignatures guide (131.7 KB/PDF)
- Group Income Protection claims guide (514.2 KB/PDF)
- Group Income Protection claims process for large schemes (2.7 MB/PDF)
- Group Income Protection claims review leaflet (281.6 KB/PDF)
- Mental health claims process (81.3 KB/PDF)
- Musculoskeletal claims process (81.2 KB/PDF)
- Our guide to deferred periods and linked periods of absences (97.6 KB/PDF)
- Proportionate benefit (86.9 KB/PDF)
- Your call with Zurich (188.8 KB/PDF)
Rehabilitation service
- Claims and rehabilitation process (1.7 MB/PDF)
- Early intervention - absence management and support (200.8 KB/PDF)
- Early intervention and notification guide (179.6 KB/PDF)
- Early intervention service document (510.8 KB/PDF)
- Mental health case study (112.4 KB/PDF)
- Mental health pathway (200.3 KB/PDF)
- Musculoskeletal pathway (199.3 KB/PDF)
- Occupational health service guide (273.3 KB/PDF)
- Rehabilitation planning and support - returning to work (186.5 KB/PDF)
- Rehabilitation report (280.7 KB/PDF)
- Rehabilitation services guide (1.1 MB/PDF)
- Rehabilitation services - other available services (178.4 KB/PDF)
- Stroke case study (177.8 KB/PDF)
- Work-related stress pathway (206.8 KB/PDF)
- Work-related stress policy (72.5 KB/PDF)
Cancer awareness and diagnosis support
- Bowel cancer guide (607.3 KB/PDF)
- Brain tumour guide (740.4 KB/PDF)
- Breast cancer guide - men’s diagnosis (940.9 KB/PDF)
- Breast cancer guide - triple negative diagnosis (505.4 KB/PDF)
- Breast cancer guide - women’s diagnosis (330.9 KB/PDF)
- Lung cancer guide (249.5 KB/PDF)
- Prostate cancer guide (533.1 KB/PDF)
- Risk of infection guide (634.5 KB/PDF)
- Skin cancer guide (756.5 KB/PDF)
- Skin cancer guide - melanoma diagnosis (600.0 KB/PDF)
Employee Assistance Programme
Second Medical Opinion+ and Precision CancerCare
Suicide prevention support
- Suicide prevention support - breaching confidentiality (190.4 KB/PDF)
- Suicide prevention support - emergency services (203.7 KB/PDF)
- Suicide prevention support - employer support (207.9 KB/PDF)
- Suicide prevention support - helplines (172.6 KB/PDF)
- Suicide prevention support - information gathering (140.3 KB/PDF)
- Suicide prevention support - Raise the alarm (178.5 KB/PDF)
- Suicide prevention support - Raise the alarm poster (496.9 KB/PDF)
- Suicide prevention support - responder aftercare (235.4 KB/PDF)
- Suicide prevention support - responder checklist (44.9 KB/PDF)
Mental wellbeing app
Virtual GP and Second Medical Opinion Service
Worldwide health and security information service
More resources
- 2025 Mental Health First Aid courses (811.6 KB/PDF)
- 2025 online workshop calendar for Group Income Protection - HR and people managers (1.4 MB/PDF)
- Building and sustaining a robust workforce (284.9 KB/PDF)
- Cardiac case study (140.6 KB/PDF)
- Domestic abuse advice (145.2 KB/PDF)
- Managing a carer's absence (166.6 KB/PDF)
- Managing chronic pain (282.4 KB/PDF)
- Managing conflict at work (259.4 KB/PDF)
- Managing work-related stress (95.7 KB/PDF)
- Men’s health overview (250.1 KB/PDF)
- Organisational resilience guidance on pandemic planning (289.1 KB/PDF)
- Post-covid syndrome (67.5 KB/PDF)
- Spinal pain factsheet (740.8 KB/PDF)
- Understanding and working with multiple sclerosis (326.3 KB/PDF)
- Understanding presenteeism (192.3 KB/PDF)
Other Group Income Protection documents
- A guide to accounts - how we calculate your premiums (99.2 KB/PDF)
- A guide to your statement of account (110.3 KB/PDF)
- Access to medical reports (AMRA) - notice of your rights (63.9 KB/PDF)
- Confirming your identity (55.3 KB/PDF)
- Data protection statement (103.4 KB/PDF)
- Data protection statement for individuals (203.2 KB/PDF)
- Direct debit mandate (94.5 KB/PDF)
You can find more useful guides, forms and resources for your employees: