Jayne called her assigned RCM after receiving the ZRT letter and brochure to schedule her telephone assessment. During the assessment, Jayne mentioned she still had residual pain in one of her knees and had self-certified her absence without consulting her GP.

Previously, Jayne had been diagnosed with a right knee condition that resulted in a 12-week sick leave, during which her GP had not recommended any treatment. She had not discussed her current sick leave with her manager or HR and anticipated extending her absence after consulting her GP.

The RCM advised Jayne to consult her GP to review her pain medication and confirm the NHS waiting time for physiotherapy. Jayne managed to get a call from her GP the same day. The RCM updated her HR and advised Jayne to keep her manager informed about her sick leave. Following her GP consultation, the RCM referred her for private physiotherapy and asked the physiotherapist to assess Jayne’s capacity to return to work.

Jayne attended her first private physiotherapy appointment within two days of her GP consultation and RCM assessment. She was impressed that she didn't have to wait 12 weeks for an NHS physiotherapy appointment.

The RCM reviewed the physiotherapist's assessment report, which recommended seven sessions of treatment. Both Jayne and the RCM agreed she could return to work on light duties. The RCM updated Jayne's HR, and it was agreed she could resume work on light duties.

Previously, Jayne had taken 12 weeks of sick leave without treatment for her knee injury. This time, she returned to work on light duties within five days of her assessment. She was relieved to be back at work so quickly and able to support her colleagues.

William received a letter from Zurich, along with a brochure about our services. Shortly after, his assigned Rehabilitation Case Manager (RCM) called him to arrange a telephone assessment. During this assessment, his RCM identified that William had residual symptoms consistent with an acquired brain injury.

Although William had returned to work on light duties, his RCM was concerned that these residual symptoms posed a risk for further injury at work. William was worried because he didn’t understand why he was still experiencing dizzy spells, blurred vision, and disorientation. He also felt low in mood, scared about the impact of these symptoms, and eager to get better and return to his regular job.

His RCM explained why the head injury symptoms were persisting and provided a rehabilitation plan aimed at getting him back to full duties with private intervention, as his GP had confirmed there would be at least a four-month wait for an NHS Neurological Surgeon appointment. His RCM assured William they would support and advocate for him throughout his rehabilitation programme.

The RCM liaised with William's employer’s HR and Occupational Health Nurse (OHN) to ensure a safe return to work. Initially, he would return to office duties, as being on the factory floor posed a risk of further injury due to his residual head injury symptoms. William was referred to a Neurological Surgeon on a private basis, who conducted a private scan and found no brain damage or bleeds. He was then referred to a Specialist Vestibular ENT Consultant, who performed a special hearing test that showed no deafness caused by the injury and then carried out an Epley Manoeuvre, which instantly resolved the residual symptoms.

Following an interview with his OHN, William returned to work on full duties. He expressed his gratitude for being involved with the ZRT rehabilitation programme, knowing that his return to work would have taken longer than six months due to the NHS waiting list for non-urgent acquired brain injuries.

At his telephone assessment, Jay reported that he had been hit on the head and back with crowbars and feared for his life. We identified symptoms that could indicate PTSD (Post-Traumatic Stress Disorder) or an acquired brain injury. Jay was unfit for work.

Since he had not undergone a brain scan, we advised his GP to refer him for an urgent NHS brain scan. Additionally, we referred him to a private therapist for his PTSD symptoms.

The NHS brain scan showed no brain damage. Jay continued with psychological therapy, and we also referred him for private physiotherapy to address his persistent back pain. Jay made a full recovery with physiotherapy, but his psychological therapy was extended to support his return to work. We liaised with his employer’s HR to advise and support the management of his return to work.

As Jay began his phased return to work, the Covid-19 pandemic impacted his situation, leading to furlough and subsequent staff redundancies. Both his HR and Jay felt that, having completed his psychological therapy and with a solid rehabilitation programme, he was well-prepared to make informed decisions about his future with his employer.

Although Jay was made redundant due to the impact of Covid-19, he was work-ready and fit to apply for new positions with different employers.